Katherine Melton
Macomb
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments, and activities to meet expectations and objectives.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
4023
4023
years of post-secondary education
Work History
Key Holder
Dollar General
Macomb
11.2024 - Current
- Assisted with opening and closing store procedures daily.
- Maintained accurate cash handling during transactions and register operations.
- Managed inventory by restocking shelves and organizing displays effectively.
- Provided exceptional customer service to enhance shopping experiences.
- Supported team members in training on store policies and procedures.
- Ensured store cleanliness by following maintenance and safety standards.
- Handled product returns and exchanges with attention to company guidelines.
- Collaborated with management to implement promotional displays and signage.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
Home Sales Associate
Walmart
Shawnee
05.2023 - 11.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store displays and organized merchandise for optimal presentation.
- Processed transactions accurately using point-of-sale systems.
Credit Card Customer Service Representative
TTEC
Shawnee
02.2021 - 04.2023
- Assisted customers with credit card inquiries and account management.
- Resolved billing disputes and processed payment adjustments efficiently.
- Educated customers on credit card features and benefits effectively.
- Collaborated with team members to enhance customer service strategies.
- Handled high-volume calls while maintaining quality service standards.
- Provided support for technical issues related to online banking services.
- Utilized computer system technology to answer inquiries quickly and accurately using automated response scripts when necessary.
- Performed research on complex customer requests utilizing available resources such as online databases or internal systems.
Education
AOS - Medical Assistant
ITT
07.2011 - 07.2013
John Muir Charter
San Jose, CASan Jose Job Corps
San Jose, CASkills
- Inventory management
- Cash handling
- Customer engagement
- Visual merchandising
- Customer relationship management
- Team collaboration
- Sales reconciliation
- Technical troubleshooting
- Problem solving
- Effective communication
- Customer service management
- Cash handling accuracy
- Bank deposits
- Drawer counting
- Customer service
- Opening and closing coordination
- Financial recordkeeping
- Customer support
- Credit card processing
- Data entry accuracy
- Adaptable learning
- Active listening
- Customer relations
- Inbound customer service
- Product knowledge
- Payment processing
- Billing coordination
- Empathy and patience
- Call handling
- Call center experience
- Security verification
- Customer retention
- Inbound call answering
- Software navigation
Timeline
Key Holder
Dollar General
11.2024 - Current
Home Sales Associate
Walmart
05.2023 - 11.2024
Credit Card Customer Service Representative
TTEC
02.2021 - 04.2023
AOS - Medical Assistant
ITT
07.2011 - 07.2013
John Muir Charter
San Jose Job Corps