Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chesna Mia Diaz

Atlanta,GA

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Marriott
05.2023 - Current
  • Oversaw fast-paced front desk operations and guests' needs at busy facility, including processing over 200+ check-ins per day.
  • Used internal FOSSE, GXP, and Oracle software to process reservations, check-ins and check-outs. Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping staff and various departments to verify exceptional service and maintenance of strict procedures and hotel standards .

Student Services Coordinator

TALK English Schools
Atlanta, GA
03.2022 - Current
  • Assisted with all operational, administrative and academic tasks as assigned by School Director.
  • Assisted with ESL teaching, academic advising, and teacher training as needed.
  • Kept informed of regulatory requirements and policies and ensured that school is in compliance and following related TALK procedures.
  • Maintained all student and teacher files, both paper and electronic utilizing CLASS software, Hubspot, and custom designed Microsoft Excel spreadsheets.
  • Supported student social, emotional and academic development and scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.

Specialty Team Member

Whole Foods Market
Atlanta, GA
03.2021 - 03.2022
  • Prioritized daily tasks (including but not limited to: cheese, pasta, olive production; maintaining orderly appearance of department; organizing wine and beer backstock; frequent cleaning of work station and dishes) and accomplished each task timely and efficiently with attention to detail
  • Provided exemplary customer service by engaging with customers, identifying individual needs, and working to meet and exceed their expectations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies, health policies and security standards.

Sales Lead / Supervisor

Build-A-Bear Workshop
Atlanta, GA
09.2020 - 03.2021
  • Provided exceptional customer service by explaining the Build-A-Bear Workshop process to guests, and consistently modeling Experience First standards
  • Adhered to and enforced store security and cash management policies and procedures
  • Created daily goals and supervised team to meet goals by upselling and marketing items to customers.

Front End Cashier

Whole Foods Market
Greenville, SC
05.2018 - 07.2019
  • Ensured a positive company image by providing courteous, friendly and efficient customer service to customers and team members.
  • Operated register POS system to process new purchases, item returns, and merchandise exchanges.

Client File Management

Wealthwise Technologies
Plantation, FL
03.2017 - 09.2017
  • Imaged, indexed and linked all client files between RedTail Imaging and CRM modules with great attention to detail and accuracy.
  • Managed and organized RedTail client files, optimizing systems for efficiency and order while protecting sensitive financial data. Also assisted in training staff.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
11.2025

120-Hour TEFL Certification - TEFL/TESL

Premier TEFL
Online
05.2020

Web Development Certificate - Web Development

Sheridan Technical Center
Hollywood, FL
01.2018

High School Diploma -

McFatter Technical College
Hollywood, FL
03.2014

Skills

  • PROFICIENCY: Various CRM, POS, PMS systems (RedTail, StoreForce, FOSSE, CLASS, Oracle F&B, Oracle Simphony, HubSpot, etc)
  • PROFICIENCY: MS Office Suite (Microsoft Word, Excel, Powerpoint, OneNote, etc)
  • Programming Languages: (EXPERIENCED: SQL - LIMITED EXPERIENCE: Coral, HTML, CSS, Python, PHP, JavaScript, jQuery)
  • LIMITED EXPERIENCE: Adobe CC Suite (Photoshop, Illustrator, inDesign, DreamWeaver, etc)
  • TEFL Certification / Classroom Teaching Experience
  • 10 years experience with installing, troubleshooting, and debugging various kinds of hardware
  • Exceptional customer service
  • Critical thinking / Problem solving

Accomplishments

Associate of the Month Nomination (9.2023)

Marriott International | Atlanta, GA

FPS In-Gauge: Champion (8.2023)

Marriott International | Atlanta, GA

Certificate of Company In-Service Training: Lesson Plans (2.2023)

TALK International English Schools | Atlanta, GA

Member of the Curriculum Review Advisory Committee (10.2022)
TALK International English Schools | Atlanta, GA

Team Member of the Quarter: Customer Service (9.2018)
Whole Foods Market Inc. | Greenville, SC

Amateur Radio: General Class License (9.2014)
Davie Police Department | Davie, FL

Life Saving Award (7.2013)
Delray Beach Fire Department | Delray Beach, FL

Amateur Radio: Technician Class License (3.2010)

Davie Police Department | Davie, FL

Timeline

Front Desk Agent

Marriott
05.2023 - Current

Student Services Coordinator

TALK English Schools
03.2022 - Current

Specialty Team Member

Whole Foods Market
03.2021 - 03.2022

Sales Lead / Supervisor

Build-A-Bear Workshop
09.2020 - 03.2021

Front End Cashier

Whole Foods Market
05.2018 - 07.2019

Client File Management

Wealthwise Technologies
03.2017 - 09.2017

Bachelor of Science - Computer Science

Western Governors University

120-Hour TEFL Certification - TEFL/TESL

Premier TEFL

Web Development Certificate - Web Development

Sheridan Technical Center

High School Diploma -

McFatter Technical College

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