Tahmid Topu
The Bronx
Summary
Guest Services professional with experience in luxury and high-volume hotels, including Sheridan Hotels, Fairfield Inn & Suites by Marriott, and The Mark Hotel. Skilled in providing personalized, five-star service as a Bellman/Concierge and Front Desk Agent in 500+ room properties. Experienced in handling guest inquiries, reservations, check-in/check-out procedures, and resolving concerns with professionalism and efficiency. Recognized for strong attention to detail, a polished presentation, and maintaining luxury hospitality standards while working closely with cross-functional teams to deliver an exceptional guest experience.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Fairfield Marriott Inn & Suites
Manhattan
09.2025 - Current
- Processed guest deposits, accommodation charges, and incidental fees accurately while working busy shifts in a high-volume hotel environment.
- Handled reservation requests through phone calls, walk-in guests, and online booking systems, ensuring prompt confirmations and clear communication.
- Guided guests with suggestions for nearby restaurants, attractions, and transportation options to improve their overall experience.
- Managed multi-line telephone operations, answering inquiries and directing calls and messages to the appropriate departments.
- Kept guest profiles and reservation details updated while maintaining strict confidentiality and accurate system records.
- Worked closely with housekeeping, engineering, and supervisory staff to resolve guest concerns promptly and maintain service quality.
Doorman/Concierge
The Mark Hotel
Manhattan
01.2023 - 09.2025
- Created a welcoming first impression by greeting residents and guests with courtesy, professionalism, and attentive service.
- Assisted VIP visitors with luggage handling, transportation arrangements, and personalized assistance.
- Delivered premium concierge support, including restaurant reservations, event coordination, and tailored recommendations for local experiences.
- Oversaw lobby access and visitor flow while ensuring building safety, privacy, and adherence to security protocols.
- Worked closely with various departments to provide smooth operations and ensure an exceptional guest experience.
- Maintained a polished appearance and consistently represented the organization with high hospitality and service standards.
Front Desk Agent
Sheridan Hotel
The Bronx
05.2020 - 12.2022
- Processed guest arrivals and departures while handling billing and payments accurately in accordance with hotel policies and procedures.
- Received deposits, room payments, and additional charges efficiently while working busy shifts in a large hotel environment.
- Coordinated reservations through phone calls, walk-ins, and online booking systems, ensuring guests received prompt confirmations and updates.
- Provided guests with helpful suggestions for nearby restaurants, attractions, and transportation to improve their overall stay.
- Handled multi-line telephone systems, responding to guest inquiries and transferring calls to the appropriate departments.
- Maintained and updated guest profiles and reservation information while ensuring privacy and accuracy within the system.
- Worked with housekeeping, maintenance, and management teams to resolve guest requests quickly and maintain service quality.
Education
Bachelor of Science - Computer And Information Systems
New York City College of Technology
Brooklyn, NY01-2026
Skills
- Luxury Guest Relations & Personalized Service
- Five-Star Hospitality Standards & Guest Etiquette
- Concierge Support & VIP Guest Care
- Reservation Management & Property Management Systems (PMS)
- Point of Sale (POS) Systems & Cash Transactions
- Guest Issue Resolution & Service Recovery
- Organization, Time Prioritization & Multitasking
- Strong Verbal Communication & Professional Presence
- Front Desk Operations in High-Traffic Environments
- Guest Comfort Services & Experience Improvement
- Fosse Platform & PEP Operating System
- Customer Service & Hospitality Operations
- Cross-Department Teamwork & Coordination
- Guest Arrival/Departure Processing & Payment Handling
Timeline
Front Desk Agent
Fairfield Marriott Inn & Suites
09.2025 - Current
Doorman/Concierge
The Mark Hotel
01.2023 - 09.2025
Front Desk Agent
Sheridan Hotel
05.2020 - 12.2022
Bachelor of Science - Computer And Information Systems
New York City College of Technology