Chesnee Gause
Hanahan,SC
Summary
Dynamic professional with extensive customer service experience, excelling in quality control and logistics coordination. Proven track record in optimizing processes and training personnel, ensuring compliance and enhancing customer satisfaction. Maintains a positive attitude and excels in creative problem-solving.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shipping Lead/Quality Control
Bittermilk
08.2022 - Current
- Received incoming shipments, verified contents against records, and coordinated with departments for proper distribution.
- Validated order details and processed sales transactions, ensuring compliance with internal procedures and guidelines to maintain operational integrity.
- Conducted audits of inventories to identify and resolve discrepancies in records and maintain sufficient supply levels to meet business and customer needs.
- Managed necessary paperwork for shipments to facilitate efficient logistics operations to expedite handling of shipped and received goods.
- Used pH, Brix, and water activity meters to verify quality standards of cocktail mixers
- Trained new staff on shipping procedures and safety protocols to ensure adherence to company standards.
Delivery Driver
Amazon
09.2021 - 07.2022
- Optimized delivery routes to ensure accurate, on-time deliveries while following company procedures.
- Safely operated delivery vehicles to transport packages to homes and businesses on assigned routes.
- Maintained detailed records of deliveries and reported any issues or delays promptly to dispatch.
- Coordinated with warehouse teams for accurate order fulfillment and loading.
Shift Leader Manager
Jimmy John's
02.2018 - 05.2021
- Resolved customer concerns with professionalism and composure in high-pressure situations, enhancing customer satisfaction.
- Trained new staff members on food preparation and customer service standards.
- Monitored inventory and conducted quality checks, ensuring operational accuracy and efficiency.
- Maintained cleanliness and organization of the work area and dining space.
Sales Associate
Michael's Arts & Crafts Store
05.2017 - 02.2018
- Engaged with customers to provide positive first impressions for new and returning guests.
- Resolved customer inquiries and concerns with professionalism and empathy.
- Managed returns, exchanges, and refunds in line with store policy.
- Organized racking and shelves to enhance visual appeal and effectively promote merchandise.
Education
Associate's Degree - Arts
Trident Technical College
Hanahan, SC12-2019
Skills
- Quality Control
- Supply Chain Management
- Logistics Coordination
- Inventory Management
- Warehouse Operations
- Project Management
- Troubleshooting
- Cross-Functional Collaboration
- Microsoft Suite
- Personnel Management
- Customer Service
- ShipStation
Certification
Certificate of Animation, March 2025 - Present, Aqualab 4TE Certification, 2025
Timeline
Shipping Lead/Quality Control
Bittermilk
08.2022 - Current
Delivery Driver
Amazon
09.2021 - 07.2022
Shift Leader Manager
Jimmy John's
02.2018 - 05.2021
Sales Associate
Michael's Arts & Crafts Store
05.2017 - 02.2018
Associate's Degree - Arts
Trident Technical College