Summary
Overview
Work History
Education
Skills
Timeline
background-images

Patricia Ritchie

4369,FL

Summary

Dynamic Shipping and Receiving Manager at Incertec, skilled in optimizing warehouse operations and enhancing quality control. Achieved significant reductions in manufacturing defects through meticulous inspections and effective safety management. Proven ability to train staff and improve customer service, ensuring satisfaction and operational efficiency in fast-paced environments.

Overview

25
25
years of professional experience

Work History

Shipping and Receiving Manager/Inspector in Quality Assurance and Quality Control

Incertec
06.2020 - Current
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
  • Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
  • Developed and enforced safety protocols, significantly reducing workplace accidents in shipping and receiving areas.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Maintained accurate records of all inspection activities, providing timely reporting to management on key performance indicators related to quality assurance efforts.
  • Assisted management in developing and maintaining a robust quality management system that consistently met or exceeded industry standards.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Reduced manufacturing defects by conducting thorough inspections of raw materials, components, and finished products.
  • Enhanced product quality by conducting detailed inspections and identifying areas for improvement.
  • Improved production processes with thorough quality control audits.

Server Assistant Manager

Victorios Seafood and Italian Restuarant
05.2017 - 06.2020
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.

Bartender Trainer

Dogs R Us
01.2001 - 05.2017
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.

Education

No Degree - General Studies

Brevard Community College
Titusville, FL
01-1994

GED -

Astronaut Highschool
Titusville, FL
01-1991

Skills

  • Receiving processes
  • Warehouse operations
  • Order fulfillment
  • Lean principles
  • Forklift operation
  • Customer service
  • Safety management
  • Warehouse organization
  • Quality control
  • Goods movement planning
  • Hazardous material handling

Timeline

Shipping and Receiving Manager/Inspector in Quality Assurance and Quality Control

Incertec
06.2020 - Current

Server Assistant Manager

Victorios Seafood and Italian Restuarant
05.2017 - 06.2020

Bartender Trainer

Dogs R Us
01.2001 - 05.2017

No Degree - General Studies

Brevard Community College

GED -

Astronaut Highschool

Similar Profiles

CREATE PROFILE
Patricia Ritchie