Jonathan Gomez
Ozone Park,NY
Overview
16
16
years of professional experience
Work History
Shipping and Receiving Manager / Quality Control
Empire Fasteners
Woodside, NY
10.2016 - 06.2024
- Pulled, verified, and packaged items for shipment.
- Used gadgets such as a micrometers & screw gauges to measure products
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced shipping errors with diligent quality control checks of outgoing packages.
Night Shift Replenishment Team
Restaurant Depot
Maspeth, NY
03.2015 - 01.2016
- Streamlined replenishment processes for increased efficiency in product stocking and distribution
- Used pallet jacks to move stock to designated areas
- Assuring a safe workplace at all times
- Communicating with management as to what our goals are for the night and executing accordingly within deadlines
Overnight Replenishment
Home Depot
Long Island City, NY
02.2014 - 06.2014
- Operating pallet jacks along with forklifts order to move merchandise to designated areas
- Stretch wrapping pallets and tagging them, marking down quantities and using SKU numbers to keep up with store inventory
- Used basic hand tools and electric power tools to assemble and disassemble certain fixtures, also making more space on bay areas
- Displayed excellent time management skills while juggling multiple tasks simultaneously throughout the night shift schedule
Restaurant Server
La Villa
Howard Beach, NY
07.2013 - 01.2014
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment
- Cultivated warm relationships with regular customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships
Sales Associate
Foot Locker
Jackson Heights, NY
09.2010 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provide detailed knowledge to customers about current sales and opportunities
- Attended programs and trainings to enhance skills and sales techniques
- Built relationships with customers to encourage repeat business
Sales Associate
American Eagle Outfitters, Inc
Elmhurst, NY
10.2009 - 08.2010
- Interacted with buyers to persuade them to purchase the product
- Focused in customers satisfaction and planned sales quota to increase revenue
- Assisted sales manager in pricing and mannequin models for presentations
- Managed returns, exchanges and refunds in accordance with store policy
Call Center Representative
Travel Services & Co
Long Island City, NY
06.2008 - 09.2009
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs
- Delivered prompt service to prioritize customer needs.
- Responsibly achieved and met mandatory daily sales and monthly goals
Education
Diploma -
Aviation High School
Skills
- Forklift Operations
- Staff Supervision
- Delegating Work
- Employee Safety
- Multitasking
- Leadership Skills
- Ability to work diligently under pressure
- Good Communication Skills/ Bilingual
- Receiving Processes
- Order Fulfillment
- Shipment Tracking
- Data Entry
- Shipping and receiving
- Quality Control
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Manager / Quality Control
Empire Fasteners
10.2016 - 06.2024
Night Shift Replenishment Team
Restaurant Depot
03.2015 - 01.2016
Overnight Replenishment
Home Depot
02.2014 - 06.2014
Restaurant Server
La Villa
07.2013 - 01.2014
Sales Associate
Foot Locker
09.2010 - 10.2012
Sales Associate
American Eagle Outfitters, Inc
10.2009 - 08.2010
Call Center Representative
Travel Services & Co
06.2008 - 09.2009
Diploma -
Aviation High School