Chesnie Johnston
Fairfield, IL,IL
Summary
Highly organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering excellent communication and good judgment for any circumstance. Prioritizes customer satisfaction.
Overview
7
7
years of professional experience
Work History
Office Manager
T2g Customs
Wayne City, IL
06.2021 - 11.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for clients.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Personal secretary for business & owners bills and accounts.
Assistant Manager
Comfort Inn & Suites
Jacksonville, IL
09.2019 - 10.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for specific job titles.
- Worked laundry and breakfast rooms during shift.
Waitress / Bartender
Two Dogs Bar & Grill
Roodhouse, IL
06.2019 - 09.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Cashier
McDonald’s
Fairfield, IL
05.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Waitress
5 Brothers Cafe
Fairfield, IL
04.2015 - 03.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
North Greene High School
White Hall, IL01.2017
Fairfield Community High School
Fairfield, IL08.2014
Skills
- Office Management
- Sorter & Highly Organized
- Skilled in Socialization with Customers
- Budgetary Planning
- Biweekly Payroll Processing
- Financial Management and Reporting
- Hotel Accommodations
- Intuit QuickBooks
- Skilled in Microsoft Office
- Managing Appointments
- Fulfillment Problem-Solving
- Willingness to Learn (Highly Good Memory)
- Computer and Customer Service
- Money Handler
- Customer Relations
- Customer Satisfaction
Timeline
Office Manager
T2g Customs
06.2021 - 11.2021
Assistant Manager
Comfort Inn & Suites
09.2019 - 10.2020
Waitress / Bartender
Two Dogs Bar & Grill
06.2019 - 09.2019
Cashier
McDonald’s
05.2016 - 01.2017
Waitress
5 Brothers Cafe
04.2015 - 03.2016
North Greene High School
Fairfield Community High School