Chessica Whitman
Chicago Public Schools, Garfield Park Office
Chicago,USA
1
Certification
18
years of professional experience
To obtain a position which will offer a variety of challenges and responsibilities where my abilities and skills can be fully utilized. Dependable worker with strong work ethic and hands-on experience in various fields of work. Working very well with people and children, performing to the best of my ability , and maintaining clean and safe work environments, ensuring efficiency and productivity on every project.
Work History
Special Education Classroom Assistant
1 Year- Supported individualized education plans by assisting students with diverse learning needs and disabilities.
- Collaborated with teachers to implement classroom activities that promote student engagement and learning objectives.
- Monitored student behavior, providing guidance and support to foster a positive learning environment.
- Assisted in the development of educational resources tailored to enhance accessible learning experiences for all students.
- Assisted in the implementation of behavioral intervention plans to reduce challenging behaviors and promote self-regulation skills among students.
Reading Tutor
3 Years 1 Month- Used different reading comprehension worksheets to help students improve their reading skills.
- Worked with Amplify, a reading database that gives complete lesson plans for tutors to use, with different activities for students. That is geared towards enhancing reading, literacy and reading comprehension skills.
- Worked with Amira, which is a program where students read short stories to a reading assistant that focuses on the different areas in which each student needs help.
- Worked with K-8th graders
- Handled Recess and Lunchroom duties when needed.
- Maintained records of all instructional activities including assessment results and attendance logs.
- Integrated hands-on materials into lessons to promote interactive learning experiences.
- Organized small group activities that focused on building literacy skills through fun educational games.
- Created engaging curriculum materials including quizzes, reading assignments, and writing exercises to reinforce learning objectives.
- Conducted regular assessments to track student progress and ensure goals were met.
- Mentored and supported students to build their confidence and study skills.
CSA (Driver Assistant)
6 Years- location: O'Hare International Airport
- Guide the company truck driver to the first class and coach entrances of the planes.
- Assist the drivers in catering the plane if needed to avoid departure delays.
- A Union Stewart
- A Team Lead
- Collaborated with team members to streamline operations and enhance overall service quality.
Courier Driver (Fifth Third Bank & First Merit Bank)
1 Year- Pick up and deliver secure documents and packages.
- Efficiently planned the routes and delivered the documents to the respective destination.
- Maintain complete and appropriate records regarding the courier documents received.
- Maintain and assured that the vehicle is cleaned regularly and present an appropriate image.
- Demonstrated excellent customer service skills when interacting with clients and customers.
- Communicated effectively with dispatch personnel regarding changes in schedule or route information.
Customer Services Representative
2 Months- Cancel or upgrade customer order
- Informed customer of deals and promotions.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Mentor/Supervisor
2 Months- Conducted games, educational instruction, and field trips.
- Instructed high school students on bicycle assembly.
- Provide academic and personal guidance.
- Provide hands on training for agricultural project in the community.
- Green Crops Summer Youth Program
- Identified resources that could benefit mentors or mentees during their tenure in the program, displaying resourcefulness.
- Monitored the performance of mentees, exhibiting excellent problem solving and decision making capacities.
Customer Sale Representative
5 Months- Making purchases over the phone for gift certificate to different restaurants
- Managed incoming calls, emails, and online requests from customers efficiently.
- Assisted customers with billing problems or issues regarding account status.
- Provided excellent customer service to ensure customers' satisfaction.
- Answered product or service questions with up-to-date knowledge of promotions.
- Utilized problem solving abilities to resolve complex customer issues quickly and efficiently.
- Arlington Heights, Illinois
Collection Agent
11 Months- Excellent communication skills reviewing customer's overdue balances.
- Capable of collecting delinquent accounts.
- Resolved customer billing disputes and escalates to supervisor as required.
- Norridge, Illinois
Student Work Study Program (Clerical & Data Research Assistant)
4 Months- Provided research support for professors of the department.
- Maintenance of office library.
- Perform filing, data management, drafting and editing short office memos.
- Assist with all other office administrative duties.
- Monitored and reported on research progress and related activities.
- Cleaned, maintained and prepared supplies and work areas.
- Placed orders for office equipment and supplies.
- Atlanta, Georgia
Retail Customer Sales Associate
3 Months- Arranged promotional displays.
- Consistently achieved and exceeded all sales quotas.
- Operated cash register efficiently to process sales transactions accurately and quickly.
- Recognized sales opportunities when interacting with customers and took initiative to suggest additional products or services.
- Participated in weekly inventory counts to ensure accurate records of stock levels were maintained.
- Managed returns and exchanges of merchandise in accordance with company policies while ensuring customer satisfaction.
- Collected payments through various payment options including credit cards, cash, checks, gift cards.
- Ensured accuracy of promotional signage throughout store; updated display racks as needed.
- Replenished merchandise shelves with items from stockroom according to store merchandising layouts.
- Maintained professional customer service standards by greeting and assisting customers in a timely and friendly manner.
- Assisted customers with product selection, order entry, and payment processing.
- Processed customer orders accurately and efficiently.
- Lombard, Illinois (Yorktown Mall)
Student Work Study Program, Office Assistant
4 Months- Answered telephones, direct calls and took messages.
- Operated office machinery such as photocopiers and scanners.
- Assisted professors in the development of course schedules and acted as liaison with Registrar's Office for course scheduling.
- Typing (45 wpm)
- Performed quality assurance checks on all outgoing documents from the program office before submitting them for review.
- Supported Biology professors by performing data entry and completing administrative duties.
- Scheduled appointments, maintaining calendars for the Biology department, students and staff.
- Atlanta, Georgia
Education
- Behavioral Science
- Mathematics
High School Diploma
Skills
Microsoft Word
Power Point
Analytical skills
Positive reinforcement
Organization
Decision making
Time management
Verbal and Written communication
Mathematical skills
Patience and empathy
Progress monitoring
Peer mediation
Small group reading instruction
Problem-solving skills
Critical thinking
Collaboration and teamwork
Coaching and mentoring
Student advocacy
Certification
- Licensed Paraprofessional- 1 year
Timeline
Special Education Classroom Assistant
Chicago Public Schools, Garfield Park Office
06.2025 - CurrentRead More
Reading Tutor
Tutor Corp. Chicago Public Schools
04.2022 - 05.2025Read More
CSA (Driver Assistant)
Gate Gourmet
01.2015 - 01.2021Read More
Courier Driver (Fifth Third Bank & First Merit Bank)
Corporate Transit of America
01.2014 - 01.2015Read More
Customer Services Representative
FTD.Com
10.2013 - 12.2013Read More
Mentor/Supervisor
Children Home & Aide
06.2013 - 08.2013Read More
Customer Sale Representative
Restaurant.com
11.2010 - 04.2011Read More
Collection Agent
Leading Edge Recovery Solutions
08.2009 - 07.2010Read More
Student Work Study Program (Clerical & Data Research Assistant)
Biology Department Clark Atlanta University
08.2008 - 12.2008Read More
Retail Customer Sales Associate
Bath & Body Works
05.2008 - 08.2008Read More
Student Work Study Program, Office Assistant
Biology Department Clark Atlanta University
01.2008 - 05.2008Read More
East West University
from Behavioral Science
Read More
Clark Atlanta University
from Mathematics
Read More
Proviso West High School
High School Diploma
Read More