Chester Carlin

1St American IMTS/ US Census Bureau

08.2021 - Current

Supported the Network Infrastructure by providing enterprise network services, including LAN/WAN technologies, wireless, and VoIP services
Installed/Deployed new switches, and wireless access points in the building
Deployed VOIP phones
Provided daily support for A/V systems across various locations, including conference centers and training rooms
Addressed and resolved incident and task order tickets using the REMEDY systems
Configured, tested, and supported mobile devices including air cards, cellular phones, smartphones, and tablets
Coordinated and implemented mobile device training activities for TCO staff and users through in-person and online sessions
Conducted iOS and Android OS testing, upgrades, and application deployment on mobile devices
Developed and maintained a database repository for tracking mobile device inventory and associated billing data
Provided executive-level support for mobile devices during high-visibility conferences on a quarterly and bi-annual basis
Diagnosed and resolved mobile device issues in accordance with applicable standards
Provided technical support, resolving IT issues to maximize productivity for team members.
Delivered assistance and support for team-based IT projects.
Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.