Chester Iglinski
Bolingbrook,IL
Summary
Dynamic service manager with extensive experience in customer relationship management, inventory oversight, and team collaboration. Proven ability to enhance customer satisfaction and streamline operations. Results-driven service manager with expertise in customer relationship management and technical support. Proven ability to enhance customer satisfaction and streamline operations through effective communication and team collaboration.
Overview
20
20
years of professional experience
Work History
Mantinea specialist
TTX
Willow Springs, Illinois
03.2011 - Current
- Managed inventory systems to ensure accurate supply levels and timely restocking.
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities
- Provided technical support for customers in resolving complex issues.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Service Manager
Ottobrothers Honda&suzuki
Lyons , Illinois
03.2006 - 01.2011
- Managed daily operations of service department at Honda and Suzuki dealership.
- Oversaw team performance to ensure quality customer service and satisfaction.
- Coordinated service schedules to optimize workflow and technician efficiency's
- Trained staff on best practices for vehicle maintenance and repairs.
- Resolved customer complaints effectively to maintain positive relationships.>
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Collaborated with customers to offer solutions to service needs.
Education
High School Diploma -
Morton East Highschool
Cicero, IL06.1983
Skills
- Inventory management
- Customer relationship management
- Technical support
- Quality assurance
- Vehicle maintenance
- Service scheduling
- Team collaboration
- Problem solving
- Effective communication
- Staff training
- Attention to detail
- Technical troubleshooting
Timeline
Mantinea specialist
TTX
03.2011 - Current
Service Manager
Ottobrothers Honda&suzuki
03.2006 - 01.2011
High School Diploma -
Morton East Highschool