Chester Talley
Rutherfordton,NC
Summary
Results-driven professional with expertise in operations management, staff training, and strategic planning. Proven ability to enhance team performance and drive customer satisfaction through effective relationship building and performance optimization.
Overview
39
39
years of professional experience
Work History
South East Regional Manager/ Recruiter/safety
AJ Weigand
Bolivar, OH
03.2018 - 04.2026
- Developed and maintained strong relationships with customers to drive business growth.
- Oversaw training programs for staff, fostering skill development and team cohesion.
- Led the drivers to achieve operational excellence and enhance customer satisfaction.
- Monitored performance metrics, ensuring accountability and alignment with organizational objectives.
- Enhanced team performance by providing regular coaching, training, and performance feedback to dispatch and drivers
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
Operations Manager
Action Resources
Charlotte, NC
02.2016 - 03.2018
- Developed and maintained relationships with customers and drivers
- Established positive and effective communication among terminal manager and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Terminal Manager/Dispatcher Clerk
Dana Transport
Charlotte, NC
10.2005 - 02.2016
- Oversaw daily terminal operations, ensuring compliance with safety regulations and operational standards.
- Managed staff scheduling and performance evaluations to optimize workforce efficiency.
- Streamlined logistics processes, improving turnaround times for tanker pick ups and delivery.
- Fostered strong relationships with clients to ensure service satisfaction and retention rates.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Planned tanker loads and coordinated with drivers to achieve accurate, timely delivery of products.
Dock Supervisor
Averitt Express
Charlotte, NC
10.1999 - 10.2005
- Supervised dock operations ensuring compliance with safety regulations and company policies.
- Coordinated loading and unloading of freight, optimizing workflow and minimizing delays.
- Implemented process improvements to streamline dock activities and reduce operational costs.
- Collaborated with logistics teams to develop effective scheduling for shipments and deliveries.
- Conducted performance evaluations for dock staff, providing feedback to enhance productivity and morale.
- Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Implemented loading dock process and productivity improvements.
- Loaded trucks and properly secured items to prevent damage during transportation.
Heavy Vehicle Driver
USAF
Tacoma, WA
06.1987 - 10.1999
- Operated heavy vehicles in compliance with safety regulations and operational protocols.
- Conducted pre-trip inspections to ensure vehicle readiness and compliance with maintenance standards.
- Maintained accurate records of vehicle usage, inspections, and maintenance activities for accountability.
- Trained junior drivers on safe driving practices and standard operating procedures for heavy vehicles.
- Navigated challenging road conditions safely, prioritizing the well-being of cargo and other road users.
- Handled sensitive cargo responsibly by following proper security protocols during transport and delivery stages.
- Implemented defensive driving strategies to minimize accidents and incidents on the road.
Education
High School Diploma -
Community College of The Air Force
Montgomery, AL02-1993
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
Timeline
South East Regional Manager/ Recruiter/safety
AJ Weigand
03.2018 - 04.2026
Operations Manager
Action Resources
02.2016 - 03.2018
Terminal Manager/Dispatcher Clerk
Dana Transport
10.2005 - 02.2016
Dock Supervisor
Averitt Express
10.1999 - 10.2005
Heavy Vehicle Driver
USAF
06.1987 - 10.1999
High School Diploma -
Community College of The Air Force