CHET HEBERT
Austin,TX
Summary
An experienced communicator and Licensed Massage Therapist with a background in mass communication and more than two years of spa and customer service experience. One passionate about cultivating exceptional consumer experiences, creating business-customer relationships, and improving the quality of human life. Seeking an opportunity to leverage my expertise and communication skills to positively contribute to the success of a reputable, iconic Austin Spa.
Overview
8
8
years of professional experience
Work History
MASSAGE THERAPIST
Massage Heights, Mueller
Austin
07.2023 - 03.2024
- Acquired 1200 hours of in-spa experience and training.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Educated clients on proper post-treatment care such as lifestyle changes that could enhance the effects of the massage.
- Assessed clients' conditions and discussed treatment goals and expectations.
- Maintained detailed records of clients' medical histories and treatment plans.
- Promoted spa services and products to clients and provided guidance on home care routines.
- Maintained a clean and organized work environment while adhering to safety protocols.
MASSAGE THERAPIST
Bumble Lane
Baton Rouge
01.2023 - 07.2023
- Acquired 1000 hours of in-spa experience and training.
- Collaborated with other massage therapists and health/wellness professionals to develop comprehensive treatment plans.
- Assisted front desk staff with administrative tasks such as answering phones or taking payments from clients when needed.
- Promoted spa services and products to clients and provided guidance on home care routines.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Provided exceptional customer service, addressing any client concerns and ensuring a positive experience.
Brand Representative
Abercrombie & Fitch
Baton Rouge, LA
05.2016 - 08.2017
- Effectively built relationships with both established and potential customers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Increased sales and brand awareness through face-to-face marketing.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Mass Communication
Louisiana State University
05.2014
Certifications -
Skills
- Strong understanding of anatomy, physiology, and pathology
- Strong interest in wellness, aesthetics and dermatology
- Exceptional communication and interpersonal skills
- Familiarity with medspa services, treatments and products
- Attention to detail and ability to maintain a clean and organized work environment
- Two years of experience with Zenoti
- Strong time management skills and ability to manage appointments effectively
- Commitment to providing exceptional customer service and ensuring client satisfaction
- Brand strategy and representation
Languages
English
Native/ Bilingual
French
Limited
Timeline
MASSAGE THERAPIST
Massage Heights, Mueller
07.2023 - 03.2024
MASSAGE THERAPIST
Bumble Lane
01.2023 - 07.2023
Brand Representative
Abercrombie & Fitch
05.2016 - 08.2017
Bachelor of Arts - Mass Communication
Louisiana State University
Certifications -
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