ROXANNE Jackson
Brooklyn,Ny
Summary
Empathetic and results-oriented project manager with 23 years of experience, transitioning into massage therapy with hands-on training in Swedish and Shiatsu massage techniques, specializing in stress reduction and relaxation. Experienced in delivering structured, client-focused massage sessions to alleviate tension and promote overall well-being. Committed to professional growth and expanding skills in therapeutic and deep-tissue massage. Extensive background in customer service, team leadership, and operational management, ensuring compassionate client care and efficient service delivery. CPR certified with over 1,200 hours of clinical experience and comprehensive Knowledgeable in pathology with in-depth study of anatomy & physiology, neurology, myology, and kinesiology.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Massage Therapist
PRESS Modern Massage
02.2025 - Current
- Perform customized therapeutic massages including deep tissue and Swedish modalities tailored to client needs.
- Collaborate with a multidisciplinary team to enhance client outcomes through integrative wellness approaches.
- Maintain client records, treatment notes, and progress tracking with professionalism and confidentiality.
Massage Therapist
Success in Motion
02.2025 - Current
- Deliver on-site chair massage services focusing on stress relief and improved circulation for corporate and event clients.
- Utilize techniques targeting postural imbalances and repetitive stress-related discomfort in the upper back, shoulders, and neck.
Medical Massage Therapist
In Motion Chiropractic P.C.
02.2025 - Current
- Provide rehabilitative massage therapy in a chiropractic setting, supporting treatment plans for musculoskeletal dysfunctions.
- Integrate trigger point therapy, myofascial release, and stretching to aid patient recovery and improve mobility
Clinical Training & Experience
Swedish Institute College of Health Sciences
08.2024 - Current
- Knowledgeable in sciences such as Myology, Anatomy & Physiology, Neurology, Pathologies, Kinesiology
- Modalities include Swedish massage, Shiatsu massage, Deep Tissue, Myofascial Massage, Sports, Reflexology, and Thai Massage
- Provided chair massage and postural assessment to eliminate professional fatigue, exhaustion, and injury, enhancing positive work environment
- Evaluation and analysis regarding treatment plans - maintaining records of clients
- Provided other techniques to relieve pain such as cramping techniques, PNF techniques to rehabilitate injuries, trigger point work
- Implemented Western & Eastern massage techniques such as compression, petrissage, friction, stripping, and range of motion, myofascial release techniques, shiatsu & energy work
Project Manager/Business Analyst
Sleep Number Corporation
08.2021 - 03.2023
- Spearheaded three new store openings and three store relaunches, ensuring on-time and on-budget project delivery.
- Traveled to various store locations to oversee rebuilds, remodels, and provide strategic assistance to underperforming stores, resulting in improved operations and revenue growth.
- Recruited, trained, and mentored new hires, ensuring alignment with company standards and fostering long-term employee retention.
- Collaborated with corporate marketing and local advertisers to implement promotional campaigns, resulting in a 20% increase in foot traffic and 15% revenue growth.
- Tracked and analyzed project budgets, ensuring financial adherence and identifying cost-saving opportunities, reducing expenses by 10%.
Project Manager
Lovesac
05.2018 - 05.2021
Project Manager | Company Recruiter/Trainer
T.J. Maxx
03.2006 - 05.2018
Project Manager | Company Recruiter/Trainer
Hennes & Mauritz (H&M)
02.2000 - 05.2004
Education
Associate's Degree of Occupational Studies - Massage Therapy
Swedish Institute of health and science
12.2024
High School Diploma -
Franklin Career Institute
01.1998
Skills
- Leadership & team development
- Customer Service
- Financial Management
- Budget tracking and cost control
- Strong foundation in Anatomy, Physiology, Neurology, Myology, Kinesiology & Pathology
- 1,200 clinical hours with
- Technical Project Management
- Stress reduction, relaxation strategies, postural assessment, client treatment planning
- Strong foundation in Anatomy, Physiology, Neurology, Myology, Kinesiology
- Client-Focused Massage Sessions
- 1,200 clinical hours with chair and table massage experience across diverse populations
- CPR certified
- Expertise with project management tools (eg, Asana, Trello, Microsoft Project)
- Staff training, hiring, and performance management
- Strategic planning and multi-store project launches
- Swedish, Shiatsu, Therapeutic and Deep-Tissue Massage, Myofascial, Reflexology, Sports & Thai Massage
- Digital proficiency: Experienced with AI tools (ChatGPT, Microsoft Copilot), Google Workspace, PDF editors
- Familiar with EHR software, scheduling apps, and digital client documentation systems
- Skilled in completing SOAP notes and client intake forms—digitally and on paper
Timeline
Massage Therapist
PRESS Modern Massage
02.2025 - Current
Massage Therapist
Success in Motion
02.2025 - Current
Medical Massage Therapist
In Motion Chiropractic P.C.
02.2025 - Current
Clinical Training & Experience
Swedish Institute College of Health Sciences
08.2024 - Current
Project Manager/Business Analyst
Sleep Number Corporation
08.2021 - 03.2023
Project Manager
Lovesac
05.2018 - 05.2021
Project Manager | Company Recruiter/Trainer
T.J. Maxx
03.2006 - 05.2018
Project Manager | Company Recruiter/Trainer
Hennes & Mauritz (H&M)
02.2000 - 05.2004
High School Diploma -
Franklin Career Institute
Associate's Degree of Occupational Studies - Massage Therapy
Swedish Institute of health and science
Certification
Project101x: Introduction to Project Management Certificate
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