Chet McDougle
Manistique,MI
Summary
A multidisciplinary artist with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute thoughtfully in group environments. Reliable and flexible, with strong skills in critical thinking and time management. Known for maintaining high standards and delivering quality results.
Overview
16
16
years of professional experience
Work History
Support Specialist I
Patterson Companies Inc.
02.2025 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Owner/Operator
Violently Brilliant Designs LLC.
08.2017 - Current
- Design and construction of small home decor items.
- Responsible for manufacturing and distribution of company-branded wood finishing product.
- Social media management
- Web design
Contact Center Technician Level IV
CCI Systems
08.2010 - 08.2023
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Technical Controller
United States Marine Corps
06.2010 - 04.2014
- Reduced response time to critical incidents through effective communication and resource allocation strategies.
- Optimized network functionality by conducting regular system maintenance and updates.
- Developed comprehensive documentation for system configurations, policies, and procedures, promoting consistency across the organization.
- Supervised personnel under high-stress environments to install, troubleshoot, and maintain communications equipment (routers, switches, VoIP, multiplexers, satellite terminals, personal computers, RF antennas) from end-user through transmission.
Education
Bachelor of Science - Woodworking/Furniture Design, Minor in English
Northern Michigan University
Marquette, MI12-2024
Skills
- Woodworking techniques
- Fine Furniture Design
- Strong spatial awareness
- Research and analysis
- Critical reflection
- Classroom Organization
- Language Instruction
- Lesson planning
- Time management
- Attention to detail
Timeline
Support Specialist I
Patterson Companies Inc.
02.2025 - Current
Owner/Operator
Violently Brilliant Designs LLC.
08.2017 - Current
Contact Center Technician Level IV
CCI Systems
08.2010 - 08.2023
Technical Controller
United States Marine Corps
06.2010 - 04.2014
Bachelor of Science - Woodworking/Furniture Design, Minor in English
Northern Michigan University
Exhibitions
- 2024 - Louva Art Fest, The Crib Coffee House & Roastery, Marquette, MI
- 2024 - Juried Exhibition, 303, Student Art Gallery, Northern Michigan University, Marquette, MI
- 2024 - Juried Exhibition, Monochrome, Student Art Gallery, Northern Michigan University, Marquette, MI
- 2024 - Juried Exhibition, The Mystery Show, Student Art Gallery, Northern Michigan University, Marquette, MI
- 2024 - Juried Exhibition, NMU Art & Design Biennial, Bonifas Arts Center, Escanaba, MI
- 2025 - UP Made, Lake Effect Community Arts Center, Manistique, MI
- 2025 - Furniture Society Member Exhibition, Warehouse Gallery, Syracuse, NY
- 2025 - More Than a Uniform, Bonifas Arts Center, Escanaba, MI
- 2025 - Juried Exhibition, Northern Exposure, Bonifas Arts Center, Escanaba, MI
Awards
2025 - 1st place, Northern Exposure XXXII, Bonifas Arts Center, Escanaba, MI
2025 - Arts Network Award, Northern Exposure XXXII, Bonifas Arts Center, Escanaba, MI
2025 - Furniture Society Conference Scholarship, Maxwell | Hanrahan Foundation