Chet Taylor
Decatur,TX
Summary
Dependable professional with expertise in communication and relationship building. Proven track record in guiding clients through complex processes, ensuring confidence at every stage. Committed to delivering tailored solutions that improve customer experiences, and cultivate long-term partnerships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
Wells Fargo Bank, N.A.
McKinney, Texas
10.2023 - Current
- Connect and personalize with my clients to truly understand their financial goals.
- Identifying direct routes to success via real-time solutions, and partner referrals.
- Establish lasting relationships with, and guide, small business owners throughout their financial journey and business needs.
- Responsible for fulfilling diverse duties assigned on a monthly basis to adhere to both internal policies, and applicable local, state, and federal regulations.
Sales Expert
American Sun Solar
Dallas, Texas
03.2022 - 10.2023
- Inbound and outbound calls (warm and cold).
- Setting appointments, and following up.
- Building relationships with clients using strong customer service skills and product knowledge.
- Meeting quotas and driving company success.
Mortgage Sales Coordinator
Great Western Financial
Plano, Texas
08.2021 - 03.2022
- Company's top Sales Coordinator. (averaging 45-50% higher sales volume than the next highest, month over month, across the company.)
- Speaking with clients, making them feel comfortable, and confident in their home buying process.
- Hand-picked to work on a team with the company's top performing Loan Originators.
- Training new hires, setting them up for future success.
Roadside Assistance Dispatcher
Agero
Remote Work
08.2020 - 08.2021
- Effectively de-escalate stressful situations involving upset and disoriented clients.
- Confirm/ensure the safety and well-being of each client and their vehicle.
- Accurately and efficiently input personal and time-sensitive data.
- Clearly communicate case details to both the clients and related service providers.
Department Manager
Walmart
Crossroads, TX
07.2015 - 08.2020
- Delegated work to staff, setting priorities, and goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced safety rules and other policies to protect employees, and minimize company liability.
- One of the two employees selected by the Store and District Manager for the company's promotion program.
Education
Associate of Arts - Psychology
Collin County Community College
Plano, TXDual Credit - Junior-Senior Years of High School
Richland College
Dallas, TXSkills
- Reliable and dependable
- Detail-oriented
- Relationship management
- Issue and conflict resolution
- Business development
- Constructive mindset
Certification
- Notary License
- NMLS ID: 2192426
Timeline
Personal Banker
Wells Fargo Bank, N.A.
10.2023 - Current
Sales Expert
American Sun Solar
03.2022 - 10.2023
Mortgage Sales Coordinator
Great Western Financial
08.2021 - 03.2022
Roadside Assistance Dispatcher
Agero
08.2020 - 08.2021
Department Manager
Walmart
07.2015 - 08.2020
Associate of Arts - Psychology
Collin County Community College
Dual Credit - Junior-Senior Years of High School
Richland College
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