Chetan Raman
Austin,TX
Summary
Technical Program Manager with 9+ years of experience, delivering enterprise-scale digital transformation for Apple Retail's global store deployment programs. Proven track record of leading cross-functional teams, managing multi-million-dollar programs, resolving cross-geo conflicts, & implementing automation-first solutions that cut deployment timelines by 22%, accelerated product launches, and enabled $18M+ in operational savings. Skilled in cloud-native integrations (AWS, Azure), system design, AI/automation, and executive-level stakeholder alignment across 200+ countries. Recognized for driving program governance, hybrid Agile delivery, & data-driven decision-making.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Program Manager
Apple (via Infosys)
Austin, TX
01.2018 - Current
- Program Delivery at Scale: Directed Apple's global Store Deployment platform, enabling 15k+ store projects annually; balanced geo-specific requirements with worldwide (WW) standards to ensure consistency and speed.
- Stakeholder Management: Resolved conflicts between regional and global leaders (e.g., APP Core onboarding) by negotiating trade-offs, aligning on architecture, and influencing adoption without direct authority.
- System Design & Architecture: Partnered with architects on technical trade-offs; led solutions like Pega-Java sync via DB triggers, API-driven integrations, and real-time data pipelines to ensure scalability and compliance.
- Automation-First Solutions: Delivered OCR-based validations, chatbots, PDF extraction, and workflow redesigns that improved SLA adherence, cut redundancy, and enabled 22% faster deployments.
- Executive Engagement: Presented biweekly and quarterly program updates to Apple CSO and Directors, translating complex workflows (stages, fixture hierarchies, geo-country conflicts) into business milestones.
- Governance & Risk Mitigation: Anticipated freeze periods, scope changes, and compliance gaps; enforced warranty validations, and vendor accountability to prevent revenue leakage.
- Cross-Functional Leadership: Coordinated 20+ global team members across engineering, QA, UX, DevOps, compliance, and offshore delivery to ensure seamless end-to-end execution.
Software Developer
Accenture Services Pvt Ltd.
01.2014 - 01.2016
- Developed and integrated backend modules for policy, claims, and payments for U.S.-based P&C Insurance clients.
- Engineered automation scripts & data migration tools to meet regulatory upgrade requirements for large-scale systems.
Education
MBA - Business Management
01.2018
B.E. - Computer Engineering
01.2014
Skills
- Technical roadmap design
- Project leadership
- Requirements analysis
- Stakeholder management
- Continuous process improvements
- Scrum
- Kanban
- Agile methodologies
- Program Governance
- Roadmap Planning
- Risk & Issue Management
- Stakeholder Engagement
- Workflow Automation
- Pega
- UiPath
- Process Mining
- Generative AI
- Salesforce
- SAP
- AWS
- Azure
- REST
- CI/CD
- SQL
- Tableau
- Power BI
- Python
- Java
- JIRA
Websites
Certification
- Certified Scrum Master
- Pega Certified Business Architect
- AWS Certified Cloud Practitioner
Accomplishments
- Scaled global platforms: Expanded Apple's Store Experience suite (Store Builder, Pallet, Storefront Ops, CML) to support 15K+ annual deployments across 9 regions, standardizing global retail operations.
- Accelerated delivery: Cut deployment cycle times by 22% through workflow automation, warranty validation, and vendor accountability - reducing duplicate installs and saving $20K+ annually.
- Enabled flawless launches: Delivered mission-critical workflows for annual product launches and quarter-end cycles, reprioritizing releases and coordinating dependencies across multiple apps.
- Enhanced executive insights: Built real-time dashboards (Tableau, Pega) that reduced reporting from 3 days to 1 click, surfacing KPIs (ROI, defect trends, adoption rates) for Apple's CSO & Directors.
- Drove cross-geo alignment: Enabled collaboration among 600+ internal stakeholders and 100+ vendors/resellers, ensuring global governance compliance and streamlined delivery.
Personal Information
- Title: Technical Program Manager
- Visa Status: H-1B
- Work Permit: H-1B
Timeline
Technical Program Manager - Apple (via Infosys)
01.2018 - Current
Software Developer - Accenture Services Pvt Ltd.
01.2014 - 01.2016
KJ SIMSR - MBA, Business Management
University of Mumbai - B.E., Computer Engineering