Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHETAN SAINI

Surrey,BC

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Store Executive with strong background leading teams and daily operations for bustling retailer. Highly skilled at managing inventory, overseeing purchasing processes and guiding employees to maintain continual flow of goods and enhance profitability. Confident decision-maker and tactful when directing others in fast-paced setting. Customer-oriented Store assistant leader offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

5
5
years of professional experience

Work History

Store Manager

Dulux Paints
Vancouver, BC
08.2020 - Current
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.

Senior Assistant Store Manager

7-11 Convenience Store
VANCOUVER , BC
01.2019 - 01.2023
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

Associate of Science - COMPUTER APPLICATION

CAPILANO UNIVERSITY
2055 PURCELL WAY, NORTH VANCOUVER, BC
06.2021

Skills

  • Customer Service
  • Verbal and Written Communication
  • Policies and Procedures
  • Payroll Management
  • Multitasking and Organization
  • Store Operations Oversight
  • Cash Management
  • Store Merchandising
  • Documentation and Reporting
  • Pricing Strategies
  • Team Building and Leadership
  • Store Opening and Closing Procedures
  • Quality Assurance
  • Administrative Management

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Native/ Bilingual
SANSKRIT
Native/ Bilingual

Timeline

Store Manager

Dulux Paints
08.2020 - Current

Senior Assistant Store Manager

7-11 Convenience Store
01.2019 - 01.2023

Associate of Science - COMPUTER APPLICATION

CAPILANO UNIVERSITY
CHETAN SAINI