Chetanya Shivakumar
APPLETON,WI
Summary
Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Friendly and brings talents in customer service, order taking, and addressing customer complaints. Punctual and responsible individual, familiar with kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility.
Overview
5
5
years of professional experience
Work History
Nutrition Bar Barista
oasis nutrition
Appleton, WI
05.2024 - Current
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Barista Trainee
Starbucks
Little Chute, WI
05.2023 - 05.2024
- Followed all safety protocols when handling hot liquids and operating machinery.
- Provided friendly customer service while taking orders and responding to inquiries.
- Assisted in the preparation of beverages, such as coffees, teas, and smoothies.
- Accurately completed transactions using cash register system.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with supplies for coffee bar items.
- Greeted customers upon entering the store and provided them with menu information.
- Adhered to company policies regarding product quality standards.
- Ensured that all products were prepared in a timely fashion according to established standards.
- Conducted daily inspections of equipment used for brewing coffee or tea for cleanliness and functionality.
Food and Beverage Server
saber lane
Menasha, WI
01.2023 - 05.2023
- Greeted guests and provided menus.
- Filled condiments and napkin containers during slack periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Suggested food and beverage items to customers based on their preferences.
- Served meals in a timely manner according to established guidelines.
Server
Olive Garden
Appleton, WI
06.2021 - 05.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Olive Garden
Dubuque, IA
02.2020 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
Education
Associate of Arts - Culinary And Hospitality
Fox Valley Technical College
Appleton, WI05-2027
Skills
- Table Bussing
- Espresso machine operation
- Tea expertise
- Up-selling
- POS Systems
- Food Preparation
- Food Running
- Beverage Preparation
- Ordering Procedures
- Opening and closing duties
- Cash Handling
- Menu Memorization
- Safe Food Handling
- Active listener
- Friendly and outgoing
- Team Player
- Product Upselling
Languages
Telugu
Native/ Bilingual
English
Full Professional
Hindi
Limited
Tamil
Limited
kannada
Limited
Japanese
Elementary
Timeline
Nutrition Bar Barista
oasis nutrition
05.2024 - Current
Barista Trainee
Starbucks
05.2023 - 05.2024
Food and Beverage Server
saber lane
01.2023 - 05.2023
Server
Olive Garden
06.2021 - 05.2022
Server
Olive Garden
02.2020 - 01.2022
Associate of Arts - Culinary And Hospitality
Fox Valley Technical College
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