Chetiz Speed
Jonesboro ,AR
Summary
Dynamic professional with a friendly demeanor and a strong background in customer service, honed at Focus Inc. Proven problem-solver and effective collaborator, consistently enhancing client relationships and satisfaction. Skilled in managing multiple tasks while maintaining quality standards, demonstrating adaptability and a commitment to continuous improvement in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Implementor
Independent Client Services
Jonesboro, AR
07.2015 - 10.2016
- Demonstrated self-drive and dedication.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Client Support Specialist
Focus Inc
Jonesboro, AR
08.2014 - 04.2016
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
- Conducted case management activities and services with multidisciplinary team.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Increased customer loyalty through personalized follow-up communications after successful issue resolution.
- Streamlined internal communication between support and development teams, leading to quicker resolution of technical issues.
- Enhanced client engagement by organizing regular feedback sessions, leading to more client-centric product improvements.
- Developed and maintained strong client relationships, leading to increased loyalty and repeat business.
- Strengthened client trust and confidence by providing personalized support solutions tailored to individual needs and challenges.
- Fostered culture of continuous improvement, encouraging team members to propose innovative solutions to common client challenges.
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
Home Daycare Owner
Loving Arms Daycare
Jonesboro, AR
05.2012 - 07.2015
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Collaborated with other childcare professionals to share best practices and continuously improve service quality at the home daycare facility.
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
Head Start Center Supervisor
CDI Head Start Program
Jonesboro, AR
08.2004 - 05.2012
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Implemented staff development programs to enhance employee skills and knowledge, increasing overall performance.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
PBX Operator
Isle of Capri Casino
Lula, MS
01.1999 - 07.2004
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
- Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
- Reduced caller wait times, ensuring swift and accurate call transfers to the correct extensions.
Education
Associate Degree In Applied Science - Early Childhood Care And Education
PCCUA
Helena, AR05.2002
High School Diploma - English, Math, Science And Social Studies
Elaine High School
Elaine, AR05.1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Implementor
Independent Client Services
07.2015 - 10.2016
Client Support Specialist
Focus Inc
08.2014 - 04.2016
Home Daycare Owner
Loving Arms Daycare
05.2012 - 07.2015
Head Start Center Supervisor
CDI Head Start Program
08.2004 - 05.2012
PBX Operator
Isle of Capri Casino
01.1999 - 07.2004
Associate Degree In Applied Science - Early Childhood Care And Education
PCCUA
High School Diploma - English, Math, Science And Social Studies
Elaine High School