CHETORIA TYLER
Tallulah,LA
Summary
Results-oriented professional with expertise in property and facility operations, team supervision, and customer service. Manages daily operations, oversees employee performance, handles financial transactions, and ensures compliance with policies. Leverages attention to detail to maintain accurate records and resolve operational concerns efficiently.
Overview
1
1
Certification
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Personal Care Assistant Field Supervisor
MARIE'S FAMILY HOME AND HEALTHCARE SERVICE
Tallulah, Louisiana
08.2023 - Current
- - Supervise field employees across assigned client accounts, reinforcing company policies, schedules, service standards, and documentation requirements.
- - Conducted in-home visits to assess client well-being, ensured service delivery met standards, and identified issues for follow-up or escalation.
- - Maintained consistent communication with clients, families, caregivers, and administrative personnel to enhance coordinated service delivery.
- - Reviewed employee paperwork for accuracy and completeness; tracked missing information and coordinated timely corrections.
- - Protect confidential client and employee information while exercising sound judgment in resolving service concerns and escalating critical issues.
Tax Preparation and Client Services
QUICK TAX
Tallulah, Louisiana
01.2007 - Current
- - Prepare individual and business federal income tax returns with a focus on accurate documentation, confidentiality, and regulatory compliance.
- - Manage high-volume client inquiries, explaining tax and financial information clearly, and providing timely follow-up through tax-season deadlines.
- - Manage high-volume client inquiries, explaining tax and financial information clearly, and provide timely follow-up through tax-season deadlines.
- - Prioritize multiple client files and competing deadlines while safeguarding sensitive personal and financial information.
- Executed daily operational tasks to maintain workflow efficiency in a fast-paced environment. to ensure workflow efficiency. with precision, contributing to smooth operations in a fast-paced environment.
- Proposed strategies that enhanced team effectiveness and addressed project challenges.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managing Supervisor | Teller | Bartender | Shift Leader
LOUISIANA DOWNS OTB
Tallulah, Louisiana
05.2019 - 11.2025
- - Directed daily operations for a fast-paced gaming and hospitality facility, including opening and closing procedures, workstation assignments, delegation, and employee performance monitoring.
- - Conducted food and beverage inventory counts, monitored supply levels, and maintained accurate operational records to support continuous service quality.
- Supervised daily operations to ensure efficient workflow across all departments.
- - Verified opening bank counts and reconciled closing balances against financial records to support cash-control accuracy.
- - Supported multiple departments by answering customer questions, conducting credit inquiries, and distributing currency, coins, and gaming checks.
- - Supported multiple departments by answering customer questions, conducting credit inquiries, and distributing currency, coins, and gaming checks.
- Oversaw daily operations to ensure smooth functioning of all departments. to ensure efficient workflow across all departments.
- Developed staff schedules to ensure sufficient coverage during peak hours. to provide coverage during peak hours to ensure adequate coverage during busy hours; to maintain optimal coverage during peak hours.
- Trained new employees on company policies and customer service practices to ensure compliance and quality standards. on company policies and customer service practices. on company policies and customer service standards.
Sales Operator
BEST BUY
Joliet, Illinois
11.2001 - 02.2004
- - Handled high-volume telephone customer service inquiries, identified customer needs, and recommended tailored products or solutions to improve customer satisfaction.
- - Applied relationship-selling techniques to support customer satisfaction and maintain a professional, service-oriented experience in a fast-paced retail environment.
- - Utilized relationship-selling techniques to foster customer loyalty and ensure a professional, service-oriented experience in a fast-paced retail environment.
- Handled customer inquiries efficiently to provide accurate product information. and provided product information efficiently.
- Assisted with merchandise organization and inventory control procedures.
- Collaborated with team members to streamline customer service processes and elevate overall customer satisfaction.
Dietary / Food Service Assistant
OLIVE BRANCH NURSING HOME
Tallulah, Louisiana
06.1999 - 03.2001
- Reviewed residents' dietary restrictions and nutritional requirements to ensure meals were prepared and served correctly.
- - Evaluated residents' dietary restrictions and nutritional requirements to ensure appropriate meal preparation and service.
- - Supported preparation and service of daily meals, entrees, breads, salads, desserts, and other food-service items for nursing-home residents.
- Prepared balanced meals according to residents' dietary guidelines. for nursing-home residents following dietary guidelines. following dietary guidelines for residents' nutritional needs.
- Assisted in serving food and beverages to residents during meal times in a timely manner. Served food and beverages to residents during mealtimes to ensure timely nutrition.
- Maintained cleanliness of dining areas and kitchen to promote hygiene. of dining areas and kitchen facilities, and promoted a safe and hygienic environment.
Education
Financial And Management Accounting Associate - Accounting
Institute of Management Accountants
09.2014 - 12.2016
Joliet West High School
Joliet, IllinoisReuben McCall High School
Tallulah, LouisianaUniversity of St. Francis
Joliet, IllinoisSkills
- - Regulatory Compliance
- - Quality assurance
- - Property and Facility Operations
- - Budget Management
- - Client Billing Oversight
- - Inventory management
- - Team leadership
- - Training and scheduling
- - Customer relations
- - Conflict resolution
- - High-volume environments
- - Confidential handling
Certification
- Financial and Management Accounting Associate (FMAA), - Tax Preparation Certification, - Certified Electronic Return Originator (ERO), - ServSafe Certification, - CPR Certification
Timeline
Personal Care Assistant Field Supervisor
MARIE'S FAMILY HOME AND HEALTHCARE SERVICE
08.2023 - Current
Managing Supervisor | Teller | Bartender | Shift Leader
LOUISIANA DOWNS OTB
05.2019 - 11.2025
Financial And Management Accounting Associate - Accounting
Institute of Management Accountants
09.2014 - 12.2016
Tax Preparation and Client Services
QUICK TAX
01.2007 - Current
Sales Operator
BEST BUY
11.2001 - 02.2004
Dietary / Food Service Assistant
OLIVE BRANCH NURSING HOME
06.1999 - 03.2001
Joliet West High School
Reuben McCall High School
University of St. Francis