CheVanda Ross
Lansing,IL
Summary
I'm a young enthusiastic, passionate young woman. Hard-working, multi-tasking and Excellent customer service. With outstanding telephone, scheduling and documentation skills. Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Offering professional communication skills and computer skills. Highly enjoys speaking with customers and colleges on a daily basis.
Overview
7
7
years of professional experience
Work History
Credit Card Customer Service
Khol's Capital One
08.2022 - 01.2024
- Regularly interacted with customers to obtain feedback on product quality and service levels.
- Directed multiple client accounting system conversions into web-enabled Oracle financial platform.
- Maintained integrity of customer profiles.
- Answered questions about transactions, balances and payments.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with financial institution.
- Processed recurring automated payments and credit card payments.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Amazon Customer Service Center
06.2019 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers an the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
Customer Care Center
University Of Illinois
06.2017 - 04.2019
- Positively engaged with customers, offering insurance information, providing suggestions and showing genuine appreciation for their business.
- Supervised account activity.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Managed insurance benefits, costs and support.
- Supported accounts receivable operations within assigned functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Composed and drafted all outgoing correspondence and reports to managers.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours
Education
High School Diploma - Arts
Harrison Central High School
Gulfport, MS05.2017
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Articulate and well-spoken
- Flexible schedule available
- Honest, trustworthy and punctual
- Service-oriented team player
- Energetic, friendly and enthusiastic
Timeline
Credit Card Customer Service
Khol's Capital One
08.2022 - 01.2024
Customer Service Representative
Amazon Customer Service Center
06.2019 - 08.2022
Customer Care Center
University Of Illinois
06.2017 - 04.2019
High School Diploma - Arts
Harrison Central High School
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