Chevi L. Handy
Jamaica,NY
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Skillfully controls shrinkage, oversees inventory and leads financial operations for Nexcom/Navy Exchange. Skilled Exchange Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
Overview
33
33
years of professional experience
Work History
Exchange Manager
Navy Exchange- Service Command (NEXCOM)
02.2001 - Current
- Managed and motivated employees to be productive and engaged in work.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- COR for 10 Government contracts.
Aviation Ordnance Technician
United States Navy
04.1992 - 10.1996
- Naval Air Station Miramar; San Diego CA
- Naval Weapons; Guam
- Graduate of RTC Orlando, Orlando FL
- Supported squadron objectives through meticulous attention to detail when performing scheduled and unscheduled maintenance on aircraft weapon systems.
- Improved aircraft readiness by conducting thorough inspections and maintenance of aviation ordnance systems.
Education
Diploma - Business Administration
Queens Vocational And Technical HS
Long Island City, NY1992
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Conflict resolution
- Sales management
- Workforce management
- Performance evaluations
- Expense tracking
- Coaching and mentoring
- Risk management
- Partnership development
- Revenue management
Awards
- NEXCOM Enterprise Manager of the year
- Various Letters of Appreciation
- Civilian Global War on Terrorism Award
- NEXCOM Bingham Award Winner 2022 & 2023
Timeline
Exchange Manager
Navy Exchange- Service Command (NEXCOM)
02.2001 - Current
Aviation Ordnance Technician
United States Navy
04.1992 - 10.1996
Diploma - Business Administration
Queens Vocational And Technical HS
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