Melinda Jones Billups

• Managed the performance and mission effectiveness of the Exchange and assigned departments, ensuring compliance with all operating procedures.
• Planned and directed operations to achieve established sales and profit goals through subordinate supervisors. Initiated corrective actions and implemented NEXCOM policies, coordinating with department managers and supervisors while recommending staffing based on projected sales/services levels.
• Collaborated with the District Vice President, General Manager, and other managers to receive guidance on policy and procedures. Exercised judgment and initiative in carrying out all phases of the activity.
• Oversaw retail sales of $15.5M and directly managed 40+ associates. Established performance standards and conducted evaluations, achieving EOP 62% sales increase.

• Managed operating budget, optimizing financial performance of Main Store complex by aligning expenses with sales results.
• Maintained optimal staffing levels aligned with store expenses and customer service needs, improving customer satisfaction scores by 12%.
• Performed regular store inspections to ensure compliance with customer service, productivity, and financial performance standards.
• Collaborated with General Manager, Operations Manager, and APS to align store goals with NEXCOM standards.
• Conducted regular store inspections to ensure compliance with customer service, productivity, and financial performance standards.
• Collaborated closely with General Manager, Operations Manager, and APS to align store goals and expectations with NEXCOM standards.

• Oversaw personalized services for clients, ensuring quality and satisfaction across multiple offerings., including Barber & Beauty, Laundry/Tailoring/Embroidery, Uniforms, Student Meal Program, Accounting Cash Office, and Vending, achieving sales of $2.6M. Processed over 100K Western Union transactions and successfully managed the Dive Center with sales exceeding $300K.
• Launched the company's first Dive Center, generating over $300K in sales and ensuring associates received required PADI and company training certifications.
• Managed merchandise plans and stock assortments for service departments, optimizing display and pricing to capture business opportunities and increase sales by 8%.
• Reviewed and adjusted budgets, managing direct and indirect costs, sales, and profits, resulting in a 10% cost reduction and a 12% profit increase.
• Managed merchandise plans and stock assortments for service departments, optimizing display and pricing. Identified and capitalized on business opportunities, increasing sales by 8%.
• Evaluated and modified budgets to align with financial goals and operational needs., managing direct and indirect costs, sales, and profits, resulting in a 10% cost reduction and a 12% profit increase.

• Directed 50+ Djiboutian Nationals, implementing strategies that managed $17M in annual sales and increased overall revenue by 10%.
• Maintained accurate inventory levels, ensuring no NIS between OCOUNS shipments. Partnered with HQ to provide feedback on product saleability, local demand, and slow/fast sellers, improving inventory turnover by 15%.
• Ensured adequate staffing and cross-training, maximizing coverage throughout the complex and improving customer service efficiency by 10%.
• Delivered comprehensive training on various topics to supervisors and leads, enabling Local Nationals to adhere to NEXCOM guidelines and standards.

• Directed 20+ team members, implementing revenue-boosting strategies and managing $10.2M in annual sales, resulting in a 12% increase in overall revenue.
• Used strong leadership skills to successfully manage $4.9M in annual sales while directing daily activities of 10+ team members.
• Earned multiple merit-based promotions for exemplary leadership and organizational skills, significantly improving team performance and store efficiency.
• Utilized visual merchandising expertise to increase sales revenue by 15% through strategic product displays that enhanced customer engagement.
• Delivered exemplary customer service by providing knowledgeable product recommendations, resulting in a 15% increase in customer satisfaction scores.
• Achieved Department of the Quarter (Q1) recognition and contributed to winning two Gold Cup Awards through outstanding department performance and customer service excellence.
• Utilized visual merchandising expertise to boost sales revenue by 15% and enhance customer engagement through strategic product displays.
• Highly successful coaching to boost overall team performance; implemented corrective action plans and outlined career development resulting in goals for multiple Associate promotions.
• Highly successful coaching to boost overall team performance; implemented corrective action plans and outlined career development resulting in goals for multiple Associate promotions.
• Developed and implemented marketing initiatives geared toward targeted demographics.
• Implemented innovative strategies to optimize use of available resources.

• Managed $4.9M in annual sales while directing daily activities of 10+ team members.
• Provided successful coaching to boost overall team performance, implemented corrective action plans, and outlined career development goals resulting in multiple Associate promotions.
• Developed and implemented targeted marketing initiatives that increased engagement and drove sales.
• Maintained inventory levels, enhanced store aesthetics, and ensured accurate pricing to improve customer experience.
• Generated detailed sales reports and communicated insights to leadership to inform strategic decision-making.

• Devised strategic business plans to significantly promote growth while managing $6.7M in annual sales.
• Monitored 20k items across 90 POGs through perpetual inventory, ensuring optimal stock levels.
• Reviewed stock levels to maintain 95%+ accuracy, promptly identifying and resolving discrepancies.
• Directed daily operations of 5+ team members, monitoring performance and providing coaching to enhance skills.

• Directed daily operations of 5+ team members, monitored performance, and conducted in-depth coaching and mentoring to promote growth.
• Monitored 20k items across 90 POGs through perpetual inventory, ensuring stock levels consistently exceeded 95%.
• Resolved discrepancies efficiently, contributing to accuracy in inventory management.
• Directed daily operations of 5+ team members, providing performance monitoring and coaching to foster team development.

• Hired, trained, and managed 15+ team members responsible for generating $16M in annual revenue.
• Hired, trained, and managed 15+ team members, contributing to generation of $16M in annual revenue.
• Conducted training on visual merchandising, replenishment, recovery, and pricing, enhancing team skills and performance.
• Ensured exceptional customer service throughout all interactions, fostering high levels of satisfaction and addressing individual needs.
• Maintained open communication channels with the leadership team.

Completed Extensive Training in: Taleo, Retail Store Leadership and NEXTA