Chevonne HARTY
Olympia,WA
Summary
Results-driven professional with a strong background in fast-paced environments. Known for optimizing labor costs and managing inventory, leading to improved cleanliness and operational scores. Ready to leverage expertise in customer service , cash management, and contributing to customer loyalty and operational success.
Overview
8
8
years of professional experience
Work History
Shift Manager
McDonald's
Shelton, WA
08.2024 - Current
- Supervised team operations to ensure efficient service and adherence to quality standards with an average of $12,000 - $19,000 in sales per day.
- Trained new employees on procedures, presentation, customer service, sanitation, and food safety procedures
- Managed inventory levels to maintain stock availability and train employees in upselling techniques to minimize waste.
- Implemented scheduling adjustments to optimize labor costs during peak hours.
- Ensure 100% satisfaction as as resolved customer complaints promptly to enhance satisfaction and loyalty.
- Supervise teams for RGR resulting in higher scores in cleanliness, food safety, delivery, service and shift leadership.
Shift Manager
McDonald's
Centralia, WA
08.2023 - 08.2025
- Achieve high levels of satisfaction rating based on client and receipt surveys supervising team operations to meet those needs.
- Administer a team of 10+ fast-food cooks, cashiers, and servers, delivering training of food preparation, presentation, sanitation, and safety protocols to new and old employees.
- Assisted in hiring and recruitment to assist in the growing customer based,
- Perform all cash management activities, such as credit and cash, managing over $2,000 of cash daily in register.
- Increased scores for (RGR) in service, cleanliness, food safety, delivery, and shift leadership the last 3 years. Resulting in high scores and our stores efficiency throughout the year.
Server
The Napavine Diner
Napavine, WA
07.2021 - 07.2022
- Delivered exceptional customer service to enhance dining experience, engagement with customers to ensure repeat cliental.
- Coordinated food and beverage orders to ensure timely delivery, collaborating with kitchen staff to fulfill special requests.
- Trained new staff on menu offerings and service protocols.
- Managed 10+ tables efficiently during peak hours
- Create daily specials and implement upselling techniques to reduce and minimize waste, and increase patron loyalty.
Barista
Starbucks
Chehalis, WA
12.2020 - 12.2021
- Delivered high-quality beverages following Starbucks recipes and standards.
- Trained new baristas on beverage preparation and customer service protocols.
- Maintained cleanliness and organization of workspace, ensuring compliance with health regulations.
- Utilized POS system for efficient order processing and customer transactions.
Bartender
The Fishing Hole
Montesano, WA
07.2018 - 02.2020
- Manage 12+ tables, mixing 50+ cocktails pershift, not including beer sales, managed tables, food orders and delivery accurately in the lounge by myself, and help with dining room service with consistently high guest and management satisfaction.
- Managed inventory levels, ensuring product availability to guests, as well as create drinks to move low inventory or reduce waste.
- Maintain pristine dining, serving, and POS areas to ensure rapid table turnover.
- Trained new staff on bar procedures and customer service standards.
- Developed seasonal drink menus that attracted repeat customers.
- Support servers during peak periods to reduce guests wait times.
Education
High School Diploma -
South Kitsap High School
Port Orchard, WA06-2000
Skills
- Menu memorization and upselling
- High quality customer engagement,experience, and satisfaction
- Cash handling and order accuracy
- POS systems ( Toast, Aloha)
- Food Safety and Sanitation
- High volume service efficiency
- Team collaboration
- Organized, multitasking, thrive in fast paced environments
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
McDonald's
08.2024 - Current
Shift Manager
McDonald's
08.2023 - 08.2025
Server
The Napavine Diner
07.2021 - 07.2022
Barista
Starbucks
12.2020 - 12.2021
Bartender
The Fishing Hole
07.2018 - 02.2020
High School Diploma -
South Kitsap High School