Chevonne King
Atlanta,GA
Summary
Forward-thinking and proactive professional with over 18 years of experience delivering world-class customer service, driving traffic and generating sales. Respected as the "go to" person, providing creative solutions, in order to solve customer concerns. Skilled at cultivating relationships with executives and functional leaders to define and deliver an exceptional customer experience. Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
20
20
years of professional experience
Work History
Rental Consultant
CORT Furniture
Atlanta, GA
03.2020 - Current
- Provide personalized furniture rental solutions to meet client needs, enhancing customer satisfaction, and loyalty.
- Collaborate with individuals and businesses to create tailored furnishing packages for temporary and long-term needs.
- Maintain up-to-date inventory, pricing, and promotions knowledge to provide accurate recommendations.
- Achieve or exceed sales targets by fostering strong customer relationships and offering exceptional service.
- Coordinate furniture delivery and setup logistics, ensuring timely and seamless customer experiences.
Client Advisor
Louis Vuitton, N.A.
Atlanta, GA
02.2013 - 03.2020
- As a client advisor, with Louis Vuitton North America, I had the ultimate responsibility to achieve and exceed sales goals
- Utilizing various cross-selling techniques and customer relationship management, sales exceeded $1M over established sales goals
- Personal recorded sales for December 2015 were in excess of $500K
- Consistently maintained a 20% cross-sell rate versus the company goal of 17%
- Increased sales leverage by opening approximately 250 Saks First credit card accounts within a 365-day period
- Optimized my expertise by completing Client Experience training which emphasized curiosity, commercial mindset, agility and empathy when building and maintaining a strong customer base
- Resolve product or service problems by determining the cause, select and explain the best solution, expedite the correction or adjustment, and follow up to ensure that the correct implementation has taken effect
Store Manager
Z Gallerie
Atlanta, GA
07.2005 - 01.2013
- As a store manager at Z Gallerie, I was in charge of training staff, reviewing and revising orientation to new and existing products and sales training materials
- In charge of re-opening the Z Gallerie, Perimeter location, dutifully maintaining annual payroll budget, manage store budget against the profit and loss system and prepared reports by collecting, analyzing and summarizing data to adjust processes where needed
- Promoted to assistant store manager and played a key role in opening the Atlantic Station location by interviewing, hiring, on-boarding and training staff
- Delivered and optimized customer experiences by assisting with store management while supporting the team and assisting sale personnel with customer transactions
- Oversaw quality of service by establishing and enforcing organizational standards to drive productivity and efficiency
Skills
- Management
- Customer Service
- Professional Development
- Mediator
- Relationship Building
- Payroll
- Strong Business Acumen
References
- Mio Matute, District Visual Manager, Z Gallerie, Miami, FL, miomatute@aol.com, 404.333.9218
- Kevin Bennett, Store Manager, Z Gallerie, Atlanta, GA, Kevin.s.bennett76@gmail.com, 404.201.5592
Professional experience
Over 18 years of professional retail experience.
Recognitions
- Perfect Scores on VOICE Customer Surveys, Louis Vuitton, 02/01/13 - Present
- Consistently recognized for opening store credit accounts, 01/01/05 - Present
Timeline
Rental Consultant
CORT Furniture
03.2020 - Current
Client Advisor
Louis Vuitton, N.A.
02.2013 - 03.2020
Store Manager
Z Gallerie
07.2005 - 01.2013