Chewana Johnson
Willacoochee,GA
Summary
Customer-focused professional dedicated to enhancing satisfaction and driving company success. Utilizes service-oriented strategies to foster loyalty and deliver tailored solutions. Committed to achieving and surpassing objectives through strong communication and specialized skills. Proficient in key tasks and training relevant to industry standards.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Family Dollar
Willacoochee, GA
02.2024 - Current
- Assisted an average of 100 customers per day resulting in 90% satisfaction rate.
- Welcoming customers, maintaining floor appearance, directing customers to goods and operating cash registers
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Support Advocate
Walmart
Wfm
03.2022 - 05.2023
- Coordinated solutions with team members to address questions and concerns efficiently.
- Delivered friendly service while providing expert support in all interactions.
- Maintained open communication with clients, fostering trusting relationships throughout representation process.
- Managed complex caseloads diligently, prioritizing tasks for timely case resolution.
Escalations Support Specialist
Concentrix
Wfm
02.2019 - 06.2021
- Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
- Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
- Customers were educated on billing, payment processing, and customer service policies and procedures.
Education
High School Diploma -
Atkinson County High School
Pearson, GASkills
- CRM
- Key stakeholder relationship building
- Professional telephone demeanor
- Receiving support
- Credit card processing
- Client experience management
- Problem solving
- Comfortable
- Focused
Accomplishments
- Developed
Interpersonal skills
Emotional intelligence
Training
Teamwork
Conflict resolution
Active listener
Relationship building
Timeline
Customer Service Specialist
Family Dollar
02.2024 - Current
Customer Support Advocate
Walmart
03.2022 - 05.2023
Escalations Support Specialist
Concentrix
02.2019 - 06.2021
High School Diploma -
Atkinson County High School