Cheyanne Castillo
Espanola,NM
Summary
Healthcare management professional with comprehensive background in overseeing medical office functions. Proven expertise in improving operational efficiency and fostering collaborative work environment. Known for adaptability and reliability in dynamic settings, with solid focus on patient care and administrative excellence.
Overview
11
11
years of professional experience
Work History
Office Manager
IDOC, Inc
Santa Fe, NM
04.2017 - Current
- Maintain the office in a well organized manner.
- Refer patients to outside healthcare professionals for additional medical treatment.
- Help our Optometrists with prior pre-testing, setting up and cleaning of equipment.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Receive and apply electronic payments.
- Make sure all janitorial duties are done each evening.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Oversaw daily operations, ensuring compliance with healthcare regulations and policies.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Addressed and remedied all patient or team member issues.
Optometry Technician
Blue Whale
Abq, NM
08.2016 - 04.2017
- Check in and cash out patient bills.
- Check eligible vision insurances prior patients appointments.
- Maintain and organize contact orders, electronic records and cleanliness.
- Trained first-time contact wearers on insertion and removal of lenses.
- Handled vision insurance claims, processing patient accounts using Office Mate.
Optometry Technician
Stanton Optical
Corrales, NM
03.2015 - 11.2016
- Refer patients to outside healthcare professionals for additional medical treatment.
- Heat, shape and bend plastic and metal frames to adjust eyeglasses for clients.
- Maintain and organize records of patients for prescriptions, work orders and payments.
- Coordinated contact order management and notified patients upon order completion.
Education
Film, Psychology, Nursing
Central Community College
Albuquerque, NMSkills
- Exercise good judgment
- Reliable and punctual
- Critical background
- Neat, clean and professional appearance
- Use of medical management process
- Strong planning skills
- Experience with computer software
- Patient-focused care
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Attention to detail
- Team supervision
- Administrative support
Timeline
Office Manager
IDOC, Inc
04.2017 - Current
Optometry Technician
Blue Whale
08.2016 - 04.2017
Optometry Technician
Stanton Optical
03.2015 - 11.2016
Film, Psychology, Nursing
Central Community College