Cheyanne Davis
Portland,OR
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
9
9
years of professional experience
Work History
Store Sales Manager
Caleres
Happy Valley, Oregon
04.2021 - Current
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Coached, developed and motivated team to achieve revenue goals.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Identified areas of improvement in the store's operations through data analysis and feedback from customers and staff.
- Monitored compliance with company policies and procedures, as well as legal regulations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Day to day operations including cash handling and balancing.
Sales Supervisor
Designer Shoe Warehouse
San Luis Obispo, California
12.2018 - 03.2021
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
- Delegated work to staff, setting priorities and goals.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Day to day operations including cash handling and balancing.
Sales Associate
Hot Topic
Pismo Beach, California
05.2017 - 02.2019
- Tracked sales performance metrics to identify trends in market place.
- Recommended, selected and located merchandise based on customer desires.
- Worked with fellow sales team members to achieve group targets.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Lead
Landry's
Kemah, Texas
07.2016 - 05.2017
- Developed and implemented a successful sales strategy to increase revenue.
- Replenished and arranged items to maintain appearance.
- Prepared detailed forecasts for future sales volumes based on past trends.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Skills
- Operational goal planning
- Sales promotion
- Customer service
- Store operations
- Sales metrics analysis
- Visual merchandising
Timeline
Store Sales Manager
Caleres
04.2021 - Current
Sales Supervisor
Designer Shoe Warehouse
12.2018 - 03.2021
Sales Associate
Hot Topic
05.2017 - 02.2019
Sales Lead
Landry's
07.2016 - 05.2017