CHEYANNE JACOBS
Mount Gilead,USA
Summary
Dedicated customer service and management professional with a proven track record in enhancing customer experiences and operational efficiency. Combines effective team collaboration and strong inventory management skills to ensure seamless store operations.
Overview
12
12
years of professional experience
Work History
Cap 1 Stocker
Walmart
Biscoe, NC
02.2025 - Current
- Stocked and replenished frozen, dairy, and other department items to ensure product availability.
- Maintained feature displays and ensured they were fully stocked to attract customer attention.
- Managed topstock by organizing overstock items in designated areas to optimize shelf space.
- Working freight: Any remaining freight that was not worked by the overnight team or CAP 2 will be processed by CAP 1.
- Unloading and sorting: While CAP 2 primarily handles truck unloading, CAP 1 may be involved in sorting and putting away any stray freight from incoming trucks.
- Backroom organization: Keeping the backroom clean, organized, and safe for other associates.
- Assisted customers with inquiries and product information on the sales floor.: Although primarily a stocking team, CAP 1 associates are expected to assist customers when they encounter them on the sales floor.
Customer Service Associate/Cook/Cashier
Sonic & Community College
Albemarle, NC
04.2023 - 02.2025
- Served food to customers promptly at drive-thru window during peak hours.
- Checked food quality and consistency to ensure standards were met.
- Operate the grill and fryers.
- Cut, chopped, and portioned food items for efficient meal preparation in fast-paced kitchen.
- Package menu items in bags or trays.
- Follow company policies and procedures.
Store Manager
Dollar General
Mount Gilead, NC
09.2018 - 04.2023
- Recruited, hired, and trained new employees, scheduled shifts, and ensured compliance with company policies to build an effective team.
- Ordering, stocking, and rotating merchandise, and keeping track of inventory levels.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Responded to customer inquiries, complaints, and feedback to enhance customer satisfaction and loyalty.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Ensuring the store is clean, organized and safe, and protecting company assets.
- Instruct staff on how to handle difficult and complicated sales.
- Overseeing the store’s budget.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Provided support to vendors during deliveries and inventory management.
Customer Service Cashier
Rack Room Shoes
Albemarle, NC
08.2017 - 11.2017
- Assist customers with the selection and purchase of shoes. Provides a high level of sales and customer service effort to all customers on a consistent and ongoing basis.
- Greeted customers and assisted in finding the right footwear, checked shoe sizes, and provided tailored product knowledge to enhance customer satisfaction.
- Processed transactions accurately, including sales, discounts, and returns, while efficiently registering customers for loyalty programs to foster repeat business.
- Assisted customers in locating products and provided product information.
- Communicates product knowledge when helping customers.
- Maintained clean and organized sales floor to create a welcoming atmosphere and enhance the overall customer experience.
- Meets company sales productivity standards and other sales standards as set forth by the Store Manager.
- Updates knowledge of regular, sale, and promotional prices.
- Inventory management: Participated in inventory control, including shipping and receiving.
Cashier/Customer Service Desk
Food Lion
Norwood, NC
05.2016 - 02.2017
- Delivered fast, friendly service to customers, consistently meeting Food Lion customer service standards.
- Supported Customer Service Manager and Assistant Customer Service Manager in upholding Front End Standard Practice Manual standards, enhancing customer satisfaction and driving sales.
- Scan customers' order and handle the payment transaction, per standard practice.
- Handled cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers according to procedures.
- Make every attempt to maintain accurate cash control.
- Follow procedures for refunds and error correction.
- Follow procedures and perform overrides.
- Identify customers needing assistance and offer to take the customer's order to their car.
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Evaluated product prices efficiently at checkout.
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
- Maintained neat, clean workstation and frontend area, contributing to positive shopping experience for customers.
- Report any register malfunction to the Customer Service Manager or MOD.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Adhere to all company guidelines, policies and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front end.
- Successfully complete computer-based training (CBT) and training aid courses.
Drink Maker
Sonic DriveIn
Albemarle, NC
03.2015 - 12.2016
- Prepared a variety of beverages according to standardized recipes.
- Operated drink-making equipment to ensure high-quality product consistency.
- Managed fountain operations for milkshakes, slushies, and ice cream during staff shortages, ensuring continuous service and customer satisfaction.
- Maintained cleanliness and organization of work area throughout shifts.
Hostess/Server
Jay's Seafood Restaurant
Albemarle, NC
08.2014 - 11.2014
- Welcomed customers and led them to their individual seats or to an area such as the bar.
- Engaged with patrons to assess and fulfill their needs, enhancing overall customer satisfaction.
- Communicated with customers to address concerns and provide a welcoming atmosphere.
- Maintained cleanliness and stock of buffet bar, ensuring a positive dining experience.
Education
High School Diploma -
South Stanly High School
Norwood, NC06-2015
Skills
- Inventory management
- Stocking and replenishing
- Backroom management
- Active Listening
- Monitoring
- Customer service
- Sales strategies
- Merchandise presentation
- Active Listening
- Problem solving
- Prioritization skills
- Team collaboration
- Clear communication
- Positive attitude
- Team support
- Basic arithmetic
- Team support
Timeline
Cap 1 Stocker
Walmart
02.2025 - Current
Customer Service Associate/Cook/Cashier
Sonic & Community College
04.2023 - 02.2025
Store Manager
Dollar General
09.2018 - 04.2023
Customer Service Cashier
Rack Room Shoes
08.2017 - 11.2017
Cashier/Customer Service Desk
Food Lion
05.2016 - 02.2017
Drink Maker
Sonic DriveIn
03.2015 - 12.2016
Hostess/Server
Jay's Seafood Restaurant
08.2014 - 11.2014
High School Diploma -
South Stanly High School