Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyanne Nauls

Rancho Cucamonga,CA

Summary

Dynamic professional with extensive experience in customer service and billing processing. Proven ability to resolve conflicts with empathy, enhancing customer loyalty. Skilled in data analysis and quality control, ensuring compliance with HIPAA regulations. Adept at utilizing EHR systems to improve operational efficiency and accuracy.

Overview

12
12
years of professional experience

Work History

Notes Processor

Giving Home Health Care
10.2023 - Current
  • Operated in multiple systems [iGEA, NitroPro, Excel, etc.] to collect and process RN/CNA/PCA to notate their hours and process their bi-weekly payments with internal billing system.
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Investigated and reported any incidents/grievances reflected in visit notes.

Customer Service Representative III

Bank of America
11.2018 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled high volume escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Data Analyst/Quality Assurance

Quality Health Partners
03.2014 - 09.2020
  • Reviewed patient accounts in Clarity and/or AdvancedMD to make sure all proper information was placed into charts following appointments, procedures, and contact.
  • Improved decision making processes with accurate data analysis and visualization techniques.
  • Identifying and correction billing and claim errors.
  • Assuring compliance with both company and insurance billing regulations.

Education

(702) 205-5682

Forrest Griffin
Manager At Quality Health Partners

(702) 806-4496

Sole Flowers
Lead At Giving Home Health Care

Skills

  • Customer Service
  • Billing/Payment Processing
  • Quality Control
  • HIPAA Compliant
  • EHR (Advanced MD/EClinical Networks)
  • ICD-10 Codes
  • Microsoft
  • Data Entry

Timeline

Notes Processor

Giving Home Health Care
10.2023 - Current

Customer Service Representative III

Bank of America
11.2018 - 08.2023

Data Analyst/Quality Assurance

Quality Health Partners
03.2014 - 09.2020

(702) 205-5682

Forrest Griffin

(702) 806-4496

Sole Flowers

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Cheyanne Nauls