Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cheyanne Pinnock

Bogota

Summary

Compassionate and reliable professional with strong experience in customer care and healthcare support. Known for providing attentive, empathetic service and maintaining a calm, solutions-focused approach in fast-paced environments. Demonstrated strengths include effective communication, problem-solving skills, and maintaining high levels of customer satisfaction. Successfully improved response time and resolution rates in previous positions, showcasing ability to thrive in fast-paced environments requiring strong organizational and multitasking skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Care Associate

BetMGM LLC
Jersey City
05.2024 - Current
  • Designated to handle either chat/phone calls/emails each quarter
  • Responding to customer inquiries: Answering questions about account access, bonus offers, betting rules, game mechanics, and promotions
  • Troubleshooting technical issues: Assisting customers with login problems, website navigation difficulties, and issues with placing bets.
  • Resolving disputes: Investigating and addressing customer complaints regarding incorrect payouts, betting errors, or other issue
  • Account management: Updating customer information, managing account settings, and providing support with self-exclusion options.
  • Escalating complex issues: Referring customers to appropriate departments for issues that require further investigation or technical support.
  • Resolving issues related to deposits, withdrawals, bets, account verification, technical difficulties, and providing general information about the platform, all while maintaining a high level of customer service and adhering to company policies and regulations

Various Nanny Positions

Multiple Families
12.2018 - Current
  • Assisted with light housekeeping duties as well as running errands.
  • Engaged with children on age-appropriate level.
  • Supported and supervised children in play activities, meals, and snacks, hygiene and socialization.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
  • Prepared meals and snacks for children based on dietary guidelines.

DHS Shift Supervisor

Department of Homeless Services
Queens
05.2023 - 08.2024
  • Responsible for using eCheckin to record attendance for all temp staff on site.
  • Responsible for daily meetings with team members to spell out staff responsibilities and tasks.
  • Responsible for outlining proper procedures, tasks, and guidelines.
  • Responsible for coaching and documenting staff performance issues.
  • Report if a staff member is not adhering to guidance or accepting coaching directly to DHS.
  • Responsible for daily meetings with team members to spell out staff responsibilities and tasks.
  • File incident reports with SIU and follow up.
  • Report child neglect or danger to ACS and 911.
  • Update DHS with the daily roster to ensure clean units available for new client intakes
  • Create case folders for new client intakes.
  • Document clothing/item donations and truck deliveries with meals.
  • Document in shift log book with time stamp and accurate time of occurrence.

Lead Medical Assistant

Millennium Pediatrics/Chai Urgent care
Airmont
10.2022 - 06.2023
  • Triaged patients and recorded vital signs documented in Eclinical.
  • Obtained blood samples using phlebotomy.
  • Demonstrated ability to manage high patient volume while remaining adaptable and flexible.
  • Conducted in house and send out COVID test, strep tests, mono tests, urinalysis, CBCs' and lead.
  • Conducted routine physical exams and sick visits.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Explained treatment procedures and assisted physicians while treating patients, handing them instruments, and materials
  • Prepared and administered medications as directed by physicians.
  • Inventoried and ordered medical, lab, or office supplies, or equipment.

Lead Medical Assistant

Clarkstown Pediatrics
Nanuet
08.2021 - 10.2022
  • Collected specimens of blood via venipuncture and sent to laboratory.
  • Collected bodily fluids and wound cultures from patients for testing purposes, tested in house or sent to laboratory.
  • Documented medical data in patient charts, facilitating accurate records using Eclinical Software.
  • Administered Vaccinations and documented lot numbers with expiration date into NYSIIS and Eclinical software.
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Triaged patients and performed vital checks for patient flow facilitation
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Conducted electrocardiogram (EKG)
  • Conducted in house rapid covid tests, strep tests, mono tests, CBC's, and lead tests.
  • Performed PFTS and peak flows.
  • Managed medical inventory and ordered necessary supplies.
  • Leadership role of training new employees, performing quality controls on medical inventory and machines.
  • Kept lab logs and other important data up to date.
  • Ability to assess high volume of patients quick and efficiently.

Operational Covid-19 Testing Site Lead

Chai Urgent Care
Nanuet
09.2020 - 08.2021
  • Promoted and Administered Pfizer/Johnson & Johnson/ and Moderna Vaccinations under physician.
  • Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
  • Performed Rapid COVID-19 Nasopharyngeal swabs and PCR COVID-19 Swabs along with specimen send outs.
  • Accessed and updated NYSIIS website with Immunizations and with every patient that received a COVID test.
  • Provided COVID-19 paperwork per every patient receiving a test
  • Inspected the on site facility for emergency readiness and compliance to access, safety and sanitation regulations.
  • Maintained communication between governing boards, medical staff, and department heads by attending microsoft teams meetings and coordinating interdepartmental functioning.
  • Kept medical supplies ready by assessing inventory stock, placing orders and verifying receipt.
  • Maintained sterility and utilized medical grade solution to disinfect facility prior to opening and after closing.
  • Enforced mask mandate and 6 feet social distancing as per CDC.

Medical Assistant

Orangetown Pediatrics
Orangeburg
08.2019 - 09.2020
  • Prepared facility for COVID-19 pandemic.
  • Updated NYSIIS website with vaccinations and COVID-19 patients who received rapid or PCR testing.
  • Communicated in team meetings with government officials regarding COVID-19 precautions.
  • Enforced Mask mandate and social distancing.
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Triaged patients and obtained vital signs, weight and height to document in patients chart
  • Stocked supplies and instruments for examination rooms.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Inventory and ordered necessary medical equipment, lab, office supplies.
  • Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
  • Helped physicians examined and treated patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures.
  • Changed dressings on wounds.
  • Scheduled appointments for patients.
  • Greeted and logged in patients arriving at office and clinic.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.

Education

Nursing -

Rockland Community College
Suffern, NY
12-2025

High school or equivalent -

North Rockland Highschool
Thiells, NY
06.2017

Skills

  • Phlebotomy/EKG
  • Specimen Collection / Processing
  • CPR/BLS Certified by AHA
  • Food handlers permit
  • Childcare experience
  • Geriatric Experience
  • Supervising Experience
  • Customer service
  • Computer literacy
  • Time management
  • Documentation review

Certification

  • AHA CPR/BLS Certified
  • Food Handlers Certificate
  • Naloxone Training Certified

Languages

English

Timeline

Customer Care Associate

BetMGM LLC
05.2024 - Current

DHS Shift Supervisor

Department of Homeless Services
05.2023 - 08.2024

Lead Medical Assistant

Millennium Pediatrics/Chai Urgent care
10.2022 - 06.2023

Lead Medical Assistant

Clarkstown Pediatrics
08.2021 - 10.2022

Operational Covid-19 Testing Site Lead

Chai Urgent Care
09.2020 - 08.2021

Medical Assistant

Orangetown Pediatrics
08.2019 - 09.2020

Various Nanny Positions

Multiple Families
12.2018 - Current

Nursing -

Rockland Community College

High school or equivalent -

North Rockland Highschool

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