Cheyanne Williams

• Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service on seven websites.
• Monitored competitors' websites and pricing structures to ensure competitive positioning within marketplaces.
• Established relationships with third-party vendors for sourcing products or services needed by customers.
• Provided technical support related to e-commerce issues such as order processing or product availability inquiries.
• Managed inventory levels by monitoring stock levels and ordering new items when necessary.
• Directed and coordinated products, services and sales activities.
• Resolved customer complaints regarding sales and service.
• Managed inventory and supplies to ensure materials were available when needed.
• Utilized various software and tools to streamline processes and optimize performance.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Recognized by management for providing exceptional customer service.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Identified needs of customers promptly and efficiently.
• Completing online sales orders by processing and shipping on a day-to-day basis.
• Managing the phone to help assist customers with questions, problems, payments, etc.

• Effectively multitasked within fast-paced environment.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Developed good working relationships with fellow employees through effective communication.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Greeted customers and provided excellent customer service.
• Displayed and retained extensive knowledge of liquors, wines and entrees.
• Poured wine, beer and cocktails for patrons.
• Performed opening and closing duties including restocking supplies.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Resolved customer complaints and conflicts in a professional manner.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Monitored bar inventory and promptly restocked low items before depletion.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Balanced daily registers and generated sales reports.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

I managed the bar and kitchen for four years before leaving and coming back for part-time work. Those duties are listed below.

• Maintained inventory of liquor, beer, wine, and other beverage items.
• Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
• Interviewed, hired, and trained new staff.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Oversaw the money from the registers to ensure that the money matched the reports.
• Responsible for employee scheduling.
• Managed household errands and other essential duties.

• Greeted customers and provided excellent customer service.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Presented food and beverages to guests at tables.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Performed opening and closing duties including restocking supplies.

• Greeted customers and provided excellent customer service.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Presented food and beverages to guests at tables.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Performed opening and closing duties including restocking supplies.

• Presented food and beverages to guests at tables.
• Provided excellent customer service by addressing any complaints or concerns promptly and helping with their every need.
• Prepared checks accurately and processed payments promptly.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Presented menus and answered questions regarding items.

• Greeted customers and provided excellent customer service.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Presented food and beverages to guests at tables.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Performed opening and closing duties including restocking supplies.

• Scanned and bagged items.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Stocked shelves with merchandise when needed.
• Greeted customers and answered any questions they had about the store's products and services.