Cheyene Gaines
Owenton,KY
Summary
Organized and motivated professional with five years of experience as a stay at home parent, bringing strong time management, multitasking, and problem solving skills. Eager to support my family financially and grow as an adult through meaningful employment. Seeking a remote position to support my family while developing new skills and growing professionally.
Overview
10
10
years of professional experience
Work History
House Cleaner
Georgetown, KY
09.2020 - Current
- Developed efficient cleaning schedules to optimize workflow and client satisfaction.
- Conducted thorough inspections of completed work to ensure quality and consistency.
- Established strong client relationships through reliable service and attention to detail.
- Resolved client concerns promptly, maintaining high standards of customer service satisfaction.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Teacher's Assistant
Owen County Board of Education
Owenton, KY
08.2017 - 09.2020
- Assisted teachers in lesson preparation and classroom management.
- Fostered positive relationships with students to support learning engagement.
- Coordinated small group activities to enhance individualized instruction.
- Monitored student progress and provided feedback to educators for improvement.
- Implemented behavior management strategies to promote a conducive learning environment.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Concierge
Marriott
Lexington, KY
04.2016 - 11.2016
- Provided exceptional guest service, addressing inquiries and resolving issues to enhance visitor experiences.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed strong relationships with local businesses to offer exclusive recommendations and discounts to guests.
- Trained and mentored new staff on concierge procedures and customer service best practices.
Education
Associate of Arts - IECE
Bluegrass Community And Technical College
Lexington, KY01-2017
Skills
- Cleaning and sanitization
- Customer service
- Quality assurance
- Positive attitude
- Effective communication
- Computer skills
- Collaborative teamwork
- Strong work ethic
Timeline
House Cleaner
09.2020 - Current
Teacher's Assistant
Owen County Board of Education
08.2017 - 09.2020
Concierge
Marriott
04.2016 - 11.2016
Associate of Arts - IECE
Bluegrass Community And Technical College