Cheyenee Gonzales
Klamath Falls
Summary
Dynamic Peer Review Support Specialist at Sky Lakes Medical Center, skilled in incident management and customer relationship management. Enhanced client satisfaction through effective communication and optimized workflows, achieving timely resolutions. Known for empathy and patience, consistently fostering trust while managing high-priority tickets and maintaining detailed documentation for future insights.
Diligent [Desired Position] with background in providing exceptional support and resolving technical issues. Demonstrated ability to streamline processes, enhancing user satisfaction and operational efficiency. Proven skills in troubleshooting and customer service, ensuring seamless user experiences.
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering [Number] years of experience in [Industry].
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Peer Review Support Specialist
Sky Lakes Medical Center
08.2021 - 09.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
Ancillary Scheduer/ Diagnostic Order Corrections
Sky Lakes Medical Center
09.2020 - 07.2021
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Maternal Fetal Medicine
Sky Lakes Medical Center
11.2018 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
CNA II
Lake Health District
09.2016 - 08.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Bachelor of Science - Nursing
Eastern Oregon University
One University Blvd, La Grande, OR 9785006-2020
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Recordkeeping skills
- Technical assistance
- Technical troubleshooting
- Incident management
- Empathy and patience
- Activity planning
- Escalation handling
- Service desk operations
- Data collection
- Data compiling
- Ticket management
- Security protocols
Certification
- Kindness - December 15,2023
- Lean & Six sigma Green belt training- June 2024
- Lean & Six sigma Yellow belt training- April 2024
Timeline
Peer Review Support Specialist
Sky Lakes Medical Center
08.2021 - 09.2023
Ancillary Scheduer/ Diagnostic Order Corrections
Sky Lakes Medical Center
09.2020 - 07.2021
Maternal Fetal Medicine
Sky Lakes Medical Center
11.2018 - 08.2020
CNA II
Lake Health District
09.2016 - 08.2018
Bachelor of Science - Nursing
Eastern Oregon University
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