Cheyenna Nofsinger
Davenport,IA
Summary
Experienced Inbound Customer Service Specialist skilled in managing call queues, routing requests, and logging client data accurately. Communicates effectively with customers and service teams to achieve swift resolutions. Interprets operating instructions and technical workflows to provide reliable administrative support.
Overview
21
21
years of professional experience
Work History
Head Cashier/Customer Service/sales associate
DAV thrift store
Davenport, IA
11.2025 - Current
- Guided staff in effectively resolving customer complaints, enhancing customer satisfaction.
- Greeted customers and answered checkout questions politely.
- Coordinated operations for cashier team during opening and closing shifts, ensuring seamless service.
- Completed opening and closing duties, including counting money, balancing tills, and reconciling discrepancies.
- Processed sales returns and exchanges through a POS system.
- Supported front-end cashiers at thrift store register lane.
Delivery Driver
Papa johns
Davenport, IA
10.2024 - 11.2025
- Delivered exceptional customer service during Papa John's deliveries and handoffs.
- Documented delivery transactions and processed payments accurately.
- Processed customer payments and receipts according to Papa John's procedures.
- Facilitated phone orders and front counter support for smooth store operations.
- Addressed customer complaints with professional, informed responses to protect trust and loyalty.
Package Handler (Seasonal)
UPS
Davenport, IA
10.2021 - 10.2024
- Scanned and sorted incoming packages by destination and priority with strong accuracy.
- Loaded delivery trucks with prepared packages to ensure timely dispatch.
- Facilitated team communication to maintain efficient package flow.
- Cleared conveyor jams and blockages, restoring system flow for uninterrupted operations.
- Tracked parcel movement with hand-held scanners and daily production sheets to keep records accurate.
Critical Care Technician
Reedsburg Area Medical Center
Reedsburg, WI
10.2015 - 01.2021
- Responded to code events and rapid response calls across multiple units, helping stabilize trauma and cardiac patients while handling equipment maintenance independently.
- Documented all patient condition and treatment observations accurately in electronic medical record system(s) to support effective clinical decision-making.
- Recorded patient observations in electronic medical records with accuracy and consistency.
- Prepared rooms, equipment, and supplies for critical care procedures, ensuring readiness and compliance with safety standards.
- Coordinated patient transfers to urban tertiary care centers and performed unit clerk tasks, including order entry and notifications, during night shifts in under-resourced facility to ensure continuity of care.
- Communicated patient preferences to the healthcare team, communicating preferences and concerns to the healthcare team.
Customer Service Representative
APAC Customer Services
Davenport, Iowa
08.2005 - 02.2010
- Provided courteous, efficient customer service, achieving high call handling speed and customer satisfaction ratings.
- Managed high-volume inbound call queues, ensuring professional communication and accurate updates to client records in CRM.
- Translated technical documents, safety standards, operating instructions, and procedure manuals into clear guidance for customers and service teams.
- Applied critical thinking and problem-solving skills to transform written, verbal, and diagrammed instructions into effective resolutions.
- Completed data entry, documentation, and routine numerical calculations across standard units of measure with near-zero error rates.
Education
Nursing (College) -
Lone Star College System
Montgomery, TX05-2015
Skills
- POS systems expertise
- Transaction processing skills
- Crisis management
- CRM proficiency
- Call handling expertise
- Analytical problem solving
- Dispute resolution skills
- Health assessment proficiency
- Patient logistics coordination
- Pharmaceutical delivery skills
- Intravenous therapy skills
- Effective communication
- Verbal/written communication
- Clear communication
Timeline
Head Cashier/Customer Service/sales associate
DAV thrift store
11.2025 - Current
Delivery Driver
Papa johns
10.2024 - 11.2025
Package Handler (Seasonal)
UPS
10.2021 - 10.2024
Critical Care Technician
Reedsburg Area Medical Center
10.2015 - 01.2021
Customer Service Representative
APAC Customer Services
08.2005 - 02.2010
Nursing (College) -
Lone Star College System