CHEYENNE ACHING
Dental Insurance Coordinator
Ocala,FL
Summary
Energetic Dental Insurance Coordinator with proficiency in Dentrix software and offering a wealth of experience in interacting with office staff and patients, coordinates clinical information to process claims, obtain prior authorizations, and tracking payments for patient accounts with room to grow. Hardworking, educated, and willing to go the extra mile to compete tasks. Results-driven with a strong attention to detail.
Overview
4
4
years of professional experience
Work History
Dental Insurance Coordinator
Wildwood Dental Care
Wildwood, FL
12.2020 - Current
- Verified patient’s benefits for care via phone, internet, and/or fax
- Obtained authorization for procedures required for treatment for patients
- Verified ADA billing codes to ensure payment will be processed quickly
- Accurately estimated patient responsibility for services after verifying benefits
- Updated and reprocessed unpaid claims via electronic billing or mail
- Created a precise system to verify and update insurance benefits for accurate estimation of coverage
- Coordinate billing, claim resolution, and collection to post payments received both paper remittance and electronic fund transfers
- Review reimbursement reports to ensure payments align with current contracted fee schedules
- Negotiate with third party insurance companies to increase contracted rates on fee schedules
- Manage systems to follow up on all claims and appeals for previously denied claims
- Work as reliable liaison between patients, office staff, and insurance carriers to resolve any denied claim,
- Communicate directly with patients regarding their annual maximums, deductible, coinsurance rates of their insurance
- Create and enforce payment arrangements in special circumstances
- Produce treatment proposals with accurate ADA billing codes and coinsurance rates for patients.
- Managed efficient and accurate processing of invoices and check requests for four of locations
Patient Service Coordinator
Wildwood Dental Care
Wildwood, FL
03.2018 - 12.2020
- Maintained and improved company's reputation and positive image in markets served in a timely manner based on patient feedback
- Managed various general office duties such as answered multiple telephone lines, scheduled patient appointments, assisted patients in completing necessary forms and documents, alerted other staff when patients arrived, and mailed monthly invoice statements to patients
- Sterilized dental instruments in preparation for examinations and procedures
- Maintained and organized clear dental records, treatment plans, referrals, and reports
- Displayed proficient use of Dentrix computer scheduling program to manage patient appointments and scanned patient paperwork into Dentrix system
- Greeted over 30 patients per day
- Confirmed insurance and communicated benefit coverage to staff and patients
- Obtained data such as patient, insurance ID, insurance provider, and dental codes to properly file insurance claims
- Implemented systems that benefited daily procedural functions of the company
- Maintained clear, organized individualized dental records and reports for patients
- Created and maintained computerized record management systems to record and process data and generate reports
- Verified insurance eligibility and benefits for new and current patients
- Reviewed and verified account and payment information and charges with patients during check-out.
Education
Associate of Arts -
Lake Sumter State College
05.2017
Skills
- Invoice Documentation Management
- Billing and Invoicing
- Equipment Monitoring and Troubleshooting
- Protested Check Handling
- Expense Tracking
- Financial Documentation
- Verbal and Written Communication
- Billing Data Verification
- Data Analysis and Organization
- Charges and Rates Documentation
- Billing Document Creation
- Microsoft Office
Timeline
Dental Insurance Coordinator
Wildwood Dental Care
12.2020 - Current
Patient Service Coordinator
Wildwood Dental Care
03.2018 - 12.2020
Associate of Arts -
Lake Sumter State College