Cheyenne Bibbins
Kennesaw,GA
Summary
Experienced with managing customer interactions and providing effective solutions. Utilizes active listening, effective communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Hairstylist & Salon Suite Owner – Self-Employed
Kennesaw, GA
01.2024 - Current
- Provide full-service hair care including silk presses, color services, extensions, wig installs, and natural hair care.
- Manage all salon suite operations including booking, payments, inventory, and sanitation compliance.
- Maintain strong repeat clientele through professional consultations and consistent, high-quality service.
- Promote services through social media content, branding, and booking platforms.
Member Service Representative
Highmark Health
10.2023 - 12.2024
- Supported federal employees with benefits, claims, eligibility, and HIPAA-compliant inquiries.
- Resolved complex issues using multiple systems.
- Met service-level goals and delivered empathetic, high-quality service.
- Remote
- Resolved member inquiries through effective communication and problem-solving techniques.
- Educated members on health plan options, benefits, and eligibility requirements effectively.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction strategies.
- Monitored compliance with regulatory standards to ensure quality of service provided to members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Cake Decorator
Cold Stone Creamery
Kennesaw, GA
01.2023 - 10.2023
- Created custom cake designs and decorations.
- Completed orders on time and maintained product quality.
- Designed and decorated custom cakes for special events, ensuring customer satisfaction and brand consistency.
- Collaborated with team members to create innovative cake designs, enhancing product offerings and customer experience.
- Managed inventory of baking supplies, ensuring availability of materials for timely production and decoration.
- Trained new staff on cake decorating techniques and operational best practices, fostering a collaborative team environment.
- Streamlined decoration processes, improving efficiency while maintaining high-quality standards in finished products.
- Implemented quality control measures to uphold decoration standards, resulting in consistently positive customer feedback.
- Developed seasonal promotional cake designs to attract new customers and increase sales during peak periods.
Fulfillment Associate (Seasonal Hire)
Target
Woodstock, GA
09.2022 - 01.2023
- Worked in the fulfillment center packaging shopping orders with accuracy and efficiency.
- Prepared, sorted, and organized merchandise for shipment or store pickup.
- Ensured all items were packed securely and met quality control standards.
- Used handheld devices to locate, pick, and scan inventory.
- Maintained productivity goals while providing excellent customer-focused service.
- Managed inventory levels to ensure timely stock replenishment and minimize disruptions.
- Operated warehouse equipment safely, adhering to all safety protocols and procedures.
- Coordinated order picking and packing processes to enhance efficiency and accuracy.
Manager
Cold Stone Creamery
Kennesaw, GA
07.2019 - 09.2022
- Trained employees, handled cash, managed inventory, and maintained store operations.
- Delivered excellent customer service and resolved issues.
- Led team to achieve operational excellence through effective training and mentoring.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented customer service protocols, enhancing guest satisfaction and retention rates.
- Developed staff scheduling strategies to optimize labor efficiency during peak hours.
- Enhanced product quality by enforcing strict adherence to health and safety standards.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Initiated promotional campaigns that increased store visibility and drove sales growth.
- Collaborated with corporate leadership on strategic initiatives to align store operations with brand objectives.
- Managed and motivated employees to be productive and engaged in work.
Collections Agent
CarMax
Kennesaw, GA
04.2018 - 07.2019
- Collected past due payments and arranged payment solutions.
- Managed high-volume collections through effective communication and negotiation strategies.
- Resolved customer inquiries and disputes to enhance satisfaction and retention.
- Analyzed accounts for potential delinquency risk and implemented proactive solutions.
- Developed and maintained strong relationships with customers to facilitate timely payments.
- Improved collection strategies by identifying trends in payment behavior across accounts.
- Collaborated with cross-functional teams to streamline workflows and improve efficiency.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
Education
Master Cosmetologist License -
Empire Beauty School
01.2018
General Studies - undefined
Sprayberry High School
01.2017
Skills
- Remote Work Proficiency
- Customer service
- First call resolution
- Time Management
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Follow-up skills
- Call management
- Health Insurance benefits
Timeline
Hairstylist & Salon Suite Owner – Self-Employed
01.2024 - Current
Member Service Representative
Highmark Health
10.2023 - 12.2024
Cake Decorator
Cold Stone Creamery
01.2023 - 10.2023
Fulfillment Associate (Seasonal Hire)
Target
09.2022 - 01.2023
Manager
Cold Stone Creamery
07.2019 - 09.2022
Collections Agent
CarMax
04.2018 - 07.2019
General Studies - undefined
Sprayberry High School
Master Cosmetologist License -
Empire Beauty School