Cheyenne Bossett
Houston,USA
Summary
Highly organized and people-focused professional with 4 years of experience in administrative operations, client services and scheduling. Skilled at coordinating multi-region teams, maintaining accurate records, and delivering exceptional client communications. Known for building strong relationships and supporting internal processes with precision and empathy. Aspiring to transition into a role where I can apply strong communication and service skills to support others with empathy—whether in community-based programs, client-focused roles, or people-centered initiatives.
Overview
4
4
years of professional experience
Work History
Service Coordinator
RAM Windows and Doors
10.2023 - Current
- Managed daily service schedules for multi-region technician teams, averaging 50 tickets weekly across Houston, Austin and Dallas — improving client satisfaction through a 70% faster response time.
- Served as the central liaison between Service, clients and internal departments — streamlining communication to minimize disruptions and promote quicker issue resolution.
- Identified operational gaps and implemented improvements, resulting in smoother service delivery, a 25% reduction in technician overtime and a consistent decrease in the average ticket lifecycle from creation to invoicing.
- Provided training and support to new and existing staff on scheduling processes and systems, fostering collaboration, boosting productivity and ensuring compliance — accelerating new hire onboarding, while ensuring process consistency across departments.
Executive Administrator
The Dog Academy
08.2022 - 05.2023
- Oversaw daily administrative operations, including accounts payable/receivable and accurate financial recordkeeping — supporting organizational stability and informed decision-making.
- Built and maintained strong relationships with clients and vendors — fostering trust, retention and long-term partnerships through consistent and transparent communication.
- Supported outreach and marketing initiatives that increased visibility and connected more clients to needed services and boosted revenue to fund critical startup needs.
- Ensured compliance with operational policies through diligent documentation and adherence to internal procedures — reducing risk and promoting organizational accountability.
Customer Service Representative
Houston Dog Ranch
04.2021 - 07.2022
- Delivered high-quality client service by addressing inquiries, resolving concerns, and maintaining accurate records — ensuring client satisfaction and retention and supporting smooth front office operations.
- Collaborated with departments in weekly meetings to identify emerging client needs, discuss service improvements and share feedback — enabling the organization to stay responsive, enhancing overall client experience.
Education
English Literature, Linguistics, Psychology, Statistics, Political Science and World History
University of Pretoria
South Africa01-2015
Fourways High School
12-2013
Skills
- Empathy Driven Client Support
- Effective Communication
- Cultural Sensitivity and Inclusivity
- Critical Thinking
- Problem Solving
- De-escalation and Conflict Resolution
- Detail Orientated
- Policy Compliance and Confidential Record Management
- Time Management and Prioritization
- Service Coordination and Scheduling
- Adaptability
- Cross-Departmental Collaboration
- Administrative Operations and Support
- Proficient in Microsoft Office and CRM/Scheduling Software
Timeline
Service Coordinator
RAM Windows and Doors
10.2023 - Current
Executive Administrator
The Dog Academy
08.2022 - 05.2023
Customer Service Representative
Houston Dog Ranch
04.2021 - 07.2022
English Literature, Linguistics, Psychology, Statistics, Political Science and World History
University of Pretoria
Fourways High School
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