CHEYENNE BURGETT
ELBERTA
Summary
Customer Service Supervisor with experience leading teams, analyzing operational data, resolving complex customer issues, and improving workflow efficiency. Skilled at identifying trends, maintaining accurate records, and using data to support business decisions. Strong analytical, problem-solving, and communication abilities with a proven track record of ensuring data accuracy and process compliance. Eager to transition into an AMI Meter Data Analyst role by leveraging experience in data analysis, attention to detail, cross-functional collaboration, and delivering reliable solutions in a utility-focused environment.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Riviera Utilities
Foley, AL
01.2026 - Current
- Implemented process improvements that streamlined workflow and increased efficiency in service delivery.
- Managed scheduling and performance evaluations, fostering a high-performing team environment.
- Analyzed customer feedback to identify trends and inform strategic decisions for service enhancements.
- Developed training materials to support onboarding of new employees, ensuring consistent service excellence.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- System testing for upgrade.
Customer Service Representative II
Riviera Utilities
Foley, AL
09.2022 - Current
- Assist customers with billing inquiries, ensuring clarity and understanding.
- Helping customers set up utility accounts and disconnecting service.
- Assisting other departments when service orders are needed.
- Train new hires, enhancing team efficiency and service quality.
- Educate on utility usage, promoting informed consumer decisions.
- Resolve billing issues, achieving high customer satisfaction rates.
- Facilitate payment processes, improving customer experience.
- Ensures financial aid is put in correctly and ensures Riviera receives payment for vouchers added to customers account.
Service and Engagement Teamlead
Target
Pensacola, FL
01.2022 - 09.2022
- Led a customer service team to enhance engagement, resulting in improved guest surveys and increased repeat business.
- Coordinated training sessions for new team members, creating a supportive environment that supports a winning team.
- Observed guest interactions to identify trends, implementing strategies that significantly reduced response times and boosted satisfaction.
Brand Operations Supervisor
Victoria's Secret
Foley, AL
09.2020 - 01.2022
- Managed backroom operations, ensuring efficient stock handling and visual merchandising.
- Led shipment teams, achieving consistent sales targets and enhancing team performance.
- Trained new employees, fostering a collaborative environment and improving customer satisfaction.
- Oversaw daily operations, opening/closing procedures.
- Implemented strategies to meet sales goals, contributing to significant revenue growth.
Assistant Store Manager
Justice
Foley, AL
06.2018 - 08.2020
- Led merchandising to boost sales, trained staff, managed customer experience.
- Achieved team credit card goals, enhanced store atmosphere, improved sales metrics.
- Developed skills in leadership, sales strategy, and team management.
- Resolved operational challenges, optimized shipment processing.
- Contributed to store's overall success, enhancing customer satisfaction.
Education
High School Diploma -
06-2017
Blue Economy Leadership - Leadership
University of Southern Mississippi
Hattiesburg, MS04-2026
Skills
- Communication, Problem Solving, Time Management, Interpersonal Skills, Product Knowledge, Adaptability, Customer Service, Visual Merchandising, Team Leadership, Sales Management, Operations Management, Conflict Resolution, Training Development
- Research and due diligence
- Workflow coordination
- Verbal and written communication
- Adaptability and flexibility
- Conflict resolution
Timeline
Customer Service Supervisor
Riviera Utilities
01.2026 - Current
Customer Service Representative II
Riviera Utilities
09.2022 - Current
Service and Engagement Teamlead
Target
01.2022 - 09.2022
Brand Operations Supervisor
Victoria's Secret
09.2020 - 01.2022
Assistant Store Manager
Justice
06.2018 - 08.2020
High School Diploma -
Blue Economy Leadership - Leadership
University of Southern Mississippi