Cheyenne Dunn
Bessemer City,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at The Smoke Pit. Proven ability to resolve complaints and enhance guest experiences while training new staff. Adept at multitasking and maintaining attention to detail, ensuring operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front of House Employee
The Smoke Pit
Gastonia, NC
10.2024 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Assisted in managing front-of-house operations to enhance guest experiences and streamline processes.
- Handled cash transactions accurately and efficiently, maintaining financial integrity during shifts.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to order accuracy.
- Trained new staff on service protocols and restaurant standards to foster a cohesive team environment.
- Resolved customer inquiries and complaints effectively, promoting positive relationships with patrons.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier
Ingles Markets Inc
Dallas, NC
09.2023 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with inquiries and product selections.
- Handled returns and exchanges according to store policies.
- Ensured cleanliness and organization of checkout area at all times.
- Trained new cashiers on company procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bessemer City High School
Bessemer City, NC05.2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Attention to detail
- Food safety knowledge
- New staff training
- Order taking
- Greeting guests
- Payment processing
- Open-close procedures
- Resolving complaints
Timeline
Front of House Employee
The Smoke Pit
10.2024 - Current
Cashier
Ingles Markets Inc
09.2023 - 12.2023
Bessemer City High School