Cheyenne Dye
Charleston
Summary
I have over five years of customer service, with over two of them in the contact center environment. I am a team player, and working with others is a strong point. Always willing to learn to enhance my knowledge so that I can be an asset to anyone's team.
Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laboratory Technician
WVU Medicine St Francis Hospital
10.2024 - Current
- Drawing blood samples from patients for medical testing, including preparing patients, verifying their identity, performing venipuncture, labeling samples, and ensuring proper handling and storage
- Phlebotomist for preadmission testing clinic for patients getting prepared for future surgeries
- Collecting urine specimens for urinalysis, cultures or other urine testing
- Collecting pathology specimens throughout hospital to ensure they are sent to Thomas Memorial for testing
- Receiving/scanning specimens into EPIC Hyperspace database
- Separating and sending specimens to proper units for testing
- Run blood gas or lactic acid specimens on GEM5000 instrument
- Recording temperatures on refrigerators, rooms, and other instruments during necessary hours
- Submitting orders per doctor's request with correct diagnosis codes
Customer Service Representative
InnoSource-AEP
05.2024 - 08.2024
- Answered incoming calls from customers of different AEP service areas
- Advised customers of electric bill amounts and due dates
- Established payment arrangements or extensions for customer accounts, if eligible
- Answered various questions in regards to customer accounts
- Created service orders for customers who request to start new services
- Create service orders for customer who request a change in service
- Creating trouble tickets for customers who are affected by outages in their neighborhood on within their home
- Opening, closing or transferring services for customers who are relocating or starting services at a property
- Provide information to assistance agencies that may be able to assist customer with paying their electric bill
Lab Assistant II
West Virginia Office of Laboratory Services
03.2022 - 05.2024
- First point of contact for all WV health departments and/or other facilities looking to send or receive specimens
- Accession and process specimens including COVID 19, influenza and diagnostic immunology samples
- According to established procedures, deliver specimens to appropriate technical unit
- Mail and/or fax final reports to appropriate agencies
- Respond to phone and fax requests for test reports
- Data entry of specimen demographics into the STARLIMS database
Helpline Specialist
First Choice Services, Inc
06.2020 - 10.2021
- Answered various crisis and help lines assisting callers with information and referral for needed resources
- Gather and exchange information based on the caller's needs and individual circumstances
- Communicate information about various appropriate treatment services and available supports
- Answer incoming calls, texts and chats, and document caller interactions with the electronic database as well as within other systems as needed
- Follow-up with callers to monitor and track success, field concerns and provide further information, referral and support as needed
- Helps recognize when someone may have thoughts of suicide and work with them to create a plan that will support their immediate safety
Housekeeping
Atrium Hospitality
11.2019 - 03.2020
- Dusting and polishing furniture and fixtures
- Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
- Making beds and changing linens
- Vacuuming and cleaning carpets and rugs
Technical Support Representative
Ibex global
03.2019 - 10.2019
- Assisted customers with troubleshooting issues with Frontier internet, cable and VoIP telephone systems
- Notated all call interactions explaining steps taken to assist caller
- Created trouble tickets for customer issues that were not able to be resolved over the phone
Crew Member/Cashier
Burger King
06.2017 - 07.2018
- Cashier, dining room closer, drive-thru closer, line cook, and order taker
- Worked in a high pressure environment
- Worked the cash register
- Helped customers with orders
- Made food
- Restocked items
- Took out trash and recycling
- Bagged meals for customers
Customer Service Representative
Live Nation
10.2016 - 04.2017
- Assisted customers with a warm and professional attitude
- Assisted customers with questions regarding existing or future ticket orders
- Handled emails, inbound calls, and outbound calls
- Handled billing issues and order inquiries
Education
General Educational Development - General Education
Garnett Career Center
Charleston, WV09.2018
Skills
- Network Support
- Communication skills
- Time management
- Active listening
- Troubleshooting
- Technical Support
- Customer Service
- Computer skills
- Crisis Management
- Call Center
- Help Desk
- Microsoft Office
- Typing
- Laboratory equipment management
- Specimen collection
- Laboratory safety
- Specimen processing
Certification
- National Suicide Prevention Lifeline Training, 05/01/21, Present
- Applied Suicide Intervention Skills Training, 08/01/20, Present
- Point of Care License, 11/01/24, 11/30/25
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Laboratory Technician
WVU Medicine St Francis Hospital
10.2024 - Current
Customer Service Representative
InnoSource-AEP
05.2024 - 08.2024
Lab Assistant II
West Virginia Office of Laboratory Services
03.2022 - 05.2024
Helpline Specialist
First Choice Services, Inc
06.2020 - 10.2021
Housekeeping
Atrium Hospitality
11.2019 - 03.2020
Technical Support Representative
Ibex global
03.2019 - 10.2019
Crew Member/Cashier
Burger King
06.2017 - 07.2018
Customer Service Representative
Live Nation
10.2016 - 04.2017
General Educational Development - General Education
Garnett Career Center
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