Cheyenne Eilerman

Responsibilities:

• Greeting each team member and assisting with the check-in process.
• Serving drinks and snacks in our lounge (if over 19).
• Preparing and serving drinks and snacks in our lounge (if over 21).
• Engaging groups of 2-14 people in conversation and explaining the rules and scenario of the game.
• Monitoring both gameplay and team's overall attitude to ensure our customers have a 5-star experience every time.
• Collecting the team in a timely manner at the end of their game and providing an upbeat outro and photo opportunity in the lounge.
• Correctly resetting Escape Room Adventure between rounds, cleaning when necessary.
• Reporting any issues in a timely manner to management.
• End of night cleaning (including escape rooms, kitchen, bathroom, lounge, etc.) and restocking.
• Job requirements:
• Ability to sit for 60 minutes at a time without distractions while monitoring a group over video/audio surveillance.
• Dependable work ethic and commitment to attendance.
• Flexible schedule and/or ability to work nights and weekends.
• Willingness to accept constructive criticism and enact necessary changes in order to be a better Adventure Guide.
• Ability to follow directions and ask questions as needed.
• Must be able to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds, etc. as needed for the job.
• Must be able to reset numerous locks, puzzles, doors, drawers, shelves, props, etc. both ACCURATELY and QUICKLY between rounds.
• Willingness and ability to adhere to company policies and be guided by company's Core Values while at work.

• Processed customer transactions using point-of-sale system efficiently.
• Maintained cleanliness and organization of front counter and dining area.
• Assisted customers with menu selections and special requests promptly.
• Handled cash, credit, and debit transactions accurately during peak hours.
• Collaborated with team members to ensure timely order fulfillment.
• Monitored inventory levels and communicated needs to management effectively.
• Resolved customer complaints and concerns with professionalism and care.
• Trained new cashiers on procedures and customer service standards consistently.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.

• Managed cash register operations and ensured accurate cash handling.
• Trained new team members on cash register procedures and customer service skills.
• Provided exceptional customer service while processing transactions efficiently.
• Assisted with inventory management and restocking supplies as needed.
• Maintained a clean and organized checkout area for optimal customer experience.
• Collaborated with team members to improve workflow during peak hours.
• Resolved customer inquiries and complaints in a professional manner.
• Supported store promotions by informing customers about current offers and specials.
• Greeted customers and provided excellent customer service.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Maintained a clean and organized work environment to ensure customer satisfaction.
• Responsible for opening and closing registers accurately according to established procedures.
• Addressed customer complaints promptly while remaining professional in challenging situations.
• Handled escalated customer service issues professionally and courteously.
• Learned roles of other departments to provide coverage and keep store operational.
• Performed merchandising and signage updates during weekly and seasonal promotional changes.

• Processed customer transactions using point-of-sale system efficiently.
• Maintained cleanliness and organization of front counter and dining area.
• Assisted customers with menu selections and special requests promptly.
• Handled cash, credit, and debit transactions accurately during peak hours.
• Monitored inventory levels and communicated needs to management effectively.
• Resolved customer complaints and concerns with professionalism and care.
• Trained new cashiers on procedures and customer service standards consistently.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.