Cheyenne Haywood
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in property management and team leadership, notably with JTI Groups. Excelled in enhancing tenant relations and maximizing occupancy levels through strategic market research. Skilled in business development and exceptional communication, demonstrated through successful project completions and a significant increase in employee engagement.
Overview
10
10
years of professional experience
Work History
Assistant Property Administrator
JTI Groups
04.2022 - 11.2024
- Organized community events to foster positive tenant relations and promote a sense of belonging within the property.
- Supported property maintenance efforts, ensuring timely repairs and overall property upkeep.
- Ensured compliance with local, state, and federal regulations related to property management and tenant rights.
- Conducted thorough market research to determine optimal rental rates and maximize occupancy levels.
Supervisor
ABM Industries
05.2020 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Team Leader
Amazon
12.2019 - 04.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Supervisor
Starbucks
11.2018 - 12.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Enhanced operational efficiency by streamlining workflow processes and implementing new scheduling systems.
Shift Manager
Five Guys
06.2016 - 09.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Sonic Team Member
Sonic
04.2015 - 05.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
South Houston High School
Houston Tx05.2017
Skills
- Rent collection
- Fair housing regulations
- Property inspections
- Marketing and advertising
- Building maintenance coordination
- Exceptional oral and written communication skills
- Lease renewals
- Adaptable
- Property tours and inspections
- Property management
- Administrative support
- Business development
- Database management
- Business administration
Languages
Spanish
Elementary
English
Elementary
Timeline
Assistant Property Administrator
JTI Groups
04.2022 - 11.2024
Supervisor
ABM Industries
05.2020 - 03.2022
Team Leader
Amazon
12.2019 - 04.2020
Supervisor
Starbucks
11.2018 - 12.2019
Shift Manager
Five Guys
06.2016 - 09.2018
Sonic Team Member
Sonic
04.2015 - 05.2016
South Houston High School
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