Cheyenne Ison
San Leandro,CA
Summary
Approach offers efficiency, connection, tact, and growth. Experienced worker with proven track record of providing exceptional customer service in fast-paced environments and serving diverse needs of community through active communication and responsive engagement with family services. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Self-motivated and hardworking job seeker with strong organizational skills eager to secure entry-level library position.
Overview
7
7
years of professional experience
Work History
Patient Navigator
Spring Fertility
07.2023 - Current
- Coordinated and tracked over 50 accurate digital records and appointments to ensure pristine and timely client compliance with national regulation bodies, and company standards of practices prior to treatment start
- Educated patients on medical procedures, diagnoses, and treatment options to empower informed decision-making daily.
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers daily.
- Recommended service improvements to minimize recurring patient issues and complaints.
Family Advocate
YMCA of the East Bay, ECI
10.2020 - 02.2023
- Partnered with and counseled over 60 families of diverse backgrounds to personalize goal-oriented plans armed with resources and educational tools to help resolve obstacles and promote self-efficacy
- Developed trusting productive relationships as positive point of contact across interdisciplinary teams, community partners, and families to streamline access to services
- Performed outreach, recruitment, enrollment, and case management in health and family services, in compliance with Head Start Performance Standards and Funding Terms and Conditions to increase family retention, community impact, and to maintain funding
- Demonstrated leadership skills in managing projects from concept to completion to create engagement opportunities that met parent and community interests and information gaps by organizing meetings and materials development
Library Media Center Assistant
UC Santa Cruz
04.2017 - 03.2020
- Directed reference interviews with patrons to determine information referral needs including selection and use of media materials to complete personal, class, and special research projects
- Regulated database and library services to make requests, track circulating material and technology, and manage patron account balances
- Trained and integrated 5-8 new hires by building collaborative and curious team culture to improve efficiency of daily operations and patron interaction to advance program popularity and success.
- Volunteered to help with special projects of varying degrees of complexity with the digital scholarship commons
Residential Assistant
UC Santa Cruz
09.2018 - 07.2019
- Served as community resource to average of 60 residents to connect them to campus services and spearheaded inclusive events based on resident need and interest which increased engagement and supportive community culture
- Tracked and allocated event budgets and completed reports analyzing their impact and success based on turnout and interest for future event planning.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Assisted in opening and closing of residence halls at beginning and end of each semester, as well as during vacation periods.
Education
B.S. in Cognitive Science - Linguistics
University of California Santa Cruz
Santa Cruz, CA06.2020
Skills
- Social Perceptiveness & Tactfulness
- Trauma Informed Care Framework
- Multicultural Sensitivity
- Moderate Spanish Fluency
- Flexibility and Adaptability
- Analytical
- Eligibility assessments
- Technologically Savvy
- Integrated Library Systems
- Self-Managing
- Task Prioritization
- Growth-Oriented
Timeline
Patient Navigator
Spring Fertility
07.2023 - Current
Family Advocate
YMCA of the East Bay, ECI
10.2020 - 02.2023
Residential Assistant
UC Santa Cruz
09.2018 - 07.2019
Library Media Center Assistant
UC Santa Cruz
04.2017 - 03.2020
B.S. in Cognitive Science - Linguistics
University of California Santa Cruz
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