Cheyenne Kirk
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Thirsty Moose Taphouse
06.2019 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Dunkin' Donuts
02.2018 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Exeter High School
Exeter, NHNo Degree - Marketing
Seacoast School of Technology
Exeter, NH06.2022
Skills
- Complex Problem-Solving
- Food and Beverage Pairings
- Accuracy and Efficiency
- Hospitality Service Expertise
- Sales Techniques
- Critical Thinking
- POS Systems
- Safe Food Handling
- Cleaning and Sanitization
- TEAM Certified
Timeline
Waitress
Thirsty Moose Taphouse
06.2019 - Current
Barista
Dunkin' Donuts
02.2018 - 03.2020
High School Diploma -
Exeter High School
No Degree - Marketing
Seacoast School of Technology
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