Cheyenne Kirkpatrick
15522 Canyon Bay Run,IN
Summary
Proven leader in hospitality, adept at task delegation and customer service excellence, significantly enhancing guest experiences. Expert in POS system operation and team motivation, fostering a positive and efficient work environment. Achieved notable repeat business through exceptional service and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Bartender/Manager
Pine Valley Bar and Grill
02.2023 - 10.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Barista
Starbucks
11.2022 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bartender
Thyme Well Spent
01.2022 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Server
Cheesecake Factory
01.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Old Crow Smokehouse
02.2021 - 09.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Science - Pre-Law
California Baptist University
Riverside, CAHigh School Diploma -
Woodcrest Christian High School
Riverside, CA06.2014
Skills
- Task Delegation
- Team motivation
- Complaint Handling
- POS System Operation
- Customer service expertise
- Organizational ability
- Highly reliable
- Bartending expertise
- Clear and effective communication
- Engaging personality
Timeline
Bartender/Manager
Pine Valley Bar and Grill
02.2023 - 10.2024
Barista
Starbucks
11.2022 - 04.2023
Bartender
Thyme Well Spent
01.2022 - 06.2022
Server
Cheesecake Factory
01.2022 - 06.2022
Server
Old Crow Smokehouse
02.2021 - 09.2021
Bachelor of Science - Pre-Law
California Baptist University
High School Diploma -
Woodcrest Christian High School
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