Alexis Field
Redlands
Summary
Dedicated bartender and manager with a strong focus on customer engagement, complaint handling, and workplace safety. Proven ability to create a welcoming atmosphere and enhance guest satisfaction through personalized service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender/Manager
Madri Italian Restaurant
Redlands, CA
07.2025 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained new bartenders on cocktail preparation and customer service standards.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Developed drink specials that enhanced menu offerings and boosted customer interest.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained cleanliness and organization of the bar area to promote a welcoming environment.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Bartender Shift Manager
Romanos Italian Dinning
Redlands, CA
08.2018 - 01.2024
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders, enhancing team performance and service quality.
- Improved customer satisfaction by implementing efficient service techniques during peak hours.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Bartender
Spaghetti Factory
Redlands, CA
02.2016 - 09.2018
- Crafted and served specialty cocktails while ensuring adherence to quality standards.
- Maintained cleanliness and organization of bar area, enhancing overall customer experience.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Trained new staff on bartending techniques, menu offerings, and safety protocols.
- Led team efforts during peak hours to optimize workflow and enhance service speed.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Crew Member
Trader Joe's
Riverside, CA
07.2015 - 02.2016
- Delivered exceptional customer service by engaging with customers and addressing inquiries efficiently.
- Maintained store organization by restocking shelves and ensuring product displays were visually appealing.
- Operated cash register accurately, processing transactions while minimizing wait times for customers.
- Collaborated with team members to streamline inventory management and reduce stock discrepancies.
- Assisted in training new crew members on operational procedures and customer service protocols.
Bakery Clerk
Stater Brothers
Phelan, CA
06.2012 - 08.2015
- Assisted customers with product selections, ensuring a positive shopping experience.
- Maintained cleanliness and organization of bakery displays, enhancing visual appeal.
- Operated baking equipment and tools, adhering to safety protocols.
- Collaborated with team members to streamline inventory management processes.
- Trained new staff on bakery procedures and customer service standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Education
High School Diploma -
Serrano High School
Phelan, CASkills
- Task delegation
- Workplace safety
- Customer engagement
- POS system operation
- Complaint handling
- Clear and effective communication
- Cash register operation
- ABC standards
- Craft cocktail preparation
Certification
- Food Handlers Card
- Liqueur Certifications
Timeline
Bartender/Manager
Madri Italian Restaurant
07.2025 - Current
Bartender Shift Manager
Romanos Italian Dinning
08.2018 - 01.2024
Bartender
Spaghetti Factory
02.2016 - 09.2018
Crew Member
Trader Joe's
07.2015 - 02.2016
Bakery Clerk
Stater Brothers
06.2012 - 08.2015
High School Diploma -
Serrano High School