Microsoft (including; word, Excel & some Powerpoint)
Lauralei Court
Salt Lake City
Summary
I am a confident and willing individual who believe myself to be valuable asset to any company willing to challenge the norm and see unique traits as valuable opportunity for almost unlimited growth, for all involved parties, and has the willingness to challenge and trust my ability to learn, assimilate, and apply newly attained knowledge, skills, and responsibilities gained immediately. I have a fervent desire to advance skills, learn and understand information, learn, advance skills, categorize my own knowledge, and achieve goals in a multitude of directions. Any and all required certifications can be acquired upon request or notification. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for being reliable and adaptable, with generous capacity to learn and apply new skills swiftly. I consider myself to be committed to leveraging these qualities to drive success, whether personal or professional. Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote Data entry or Remote Transcription position. Ready to help team achieve company goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
2
2
Number of Degrees earned
Work History
Bartender/Manager
Mountain Properties dba Duces Wild
01.2020 - Current
- Excellent customer service provided by greeting and welcoming guests in a professional yet friendly manner
- Taking and creating visually appealing cocktails and drink orders while demonstrating healthy knowledge of food items offered and able to make sufficient recommendations, while ensuring proper measurements and proportions in order to remain compliant with governing laws
- Monitor and manage inventory levels including liquor, mixers, garnishes, and all things included for the bar to run efficiently, which includes bar supplies
- Ensuring accuracy and consistency when preparing and serving beverages and displaying knowledge of a wide variety of both alcoholic and non-alcoholic beverages and the ability to make suggestions for customers who are either indecisive or do not have knowledge of an array of beverages
- Adhering to all sanitation safety and regulations while maintaining an organized and sanitized bar counter and working area, which includes utensils, flatware, and glassware
- Creating a welcoming atmosphere by engaging with new and repeat customers in a friendly, attentive way while providing personalized service, and collaborating with other staff members to ensure a smooth and timely service for patrons
- While also adhering to guidelines for proper alcohol consumption
- Stay updated on industry and establishment trends
- Efficiently, and accurately demonstrate knowledge of POS and effectively process payment modules while adhering strictly to accounting procedures
- Handle customer issues or complaints promptly and professionally and quickly resolve any conflicts and provide satisfactory solutions
- And provide support for any additional or special events, parties, or busy times
- And at all times adhering to all state regulations and laws to prevent overconsumption and remain in compliance
Utilization Review/Intake Coordinator
Select Health Insurance
01.2017 - 01.2020
- This position is one of the most dynamic of all the Health Services positions
- This is a fast-paced position, which requires a vigorous understanding and working knowledge of operations policies, procedures, and processes, which are continuously being revised and implemented
- Demands flexibility, a sharp memory, and detail orientation, allowing the ability to vacillate back and forth between multiple systems and programs, to correctly process preauthorizations coming into the department, without losing track of work
- This includes effectively transcribing all communications in relation to a Select Health policy and or Preauthorization, ex
- Phone calls, face-to-face communications, and emails
- Coordination of information via Providers or departmental Nurses to provide prompt and timely services and to continuously be NCQA compliant
- Continually perform translation of narrative diagnoses
- Promptly attending to phone calls, both in and outbound, and triaging calls as necessary
- Keeping all patient Information private and confidential, being HIPPA compliant and in compliance with all information confidentiality and privacy regulations within the corporate scope
- The intake coordination position is the driving force behind the workload of the Utilization Review department at Select Health, Health Services dept
Escrow Assistant
Meridian Title Company
01.2016 - 12.2016
- Provides clerical support during the opening, maintaining, and closing of escrow accounts
- They also assist escrow officers by creating and editing correspondence with financial institutions, along with maintaining proper legal and financial documentation from the start of the home buying or refinancing process to the end
- And providing excellent customer service to clients and their families
Specimen Technician
ARUP Laboratories
01.2008 - 12.2016
- Control document quality and direct equipment maintenance within predetermined parameters
- Performs appropriate specimen collection, handling, and transport
- Accurately log in and process specimens according to established departmental processes
- Prepare, organize, and review specimens for run set up for performance and analysis according to departmental procedures
- Ensure accurate sample order
- Triaging problems outside the scope of work
Loan Liaison
Envision Lending Group
01.2004 - 12.2008
- Supervise Client, employer, and co-worker relations
- Management of critical and sensitive financial documentation to be placed with mortgage finance companies to the best of the client's financial benefit
- Manage the coordination between financial documents and Title companies in coordination with the process of said paperwork for a timely conclusion of their financing process
- Orchestration of procedures to run as smoothly and worry-free as possible for clientele
- In the four years working at Envision I had an 85 percent conversion to closing ratio
Education
Bachelor of Science - Biology and Chemistry
University of Utah Department of Psychology
Salt Lake City, Utah05.2004
Associate degree - Legal Research/Administration
Utah Valley State College
Orem, Utah01.2000
Skills
- Workplace Safety
- Customer Engagement
- Sanitation Standards
- Complaint Handling
- POS System Operation
- Bartending expertise
- Complex Problem-Solving
- Customer service expertise
- Task Delegation
- New Hire Training
- Policy Enforcement
- Responsible Alcohol Service
- Menu development
Certification
Current and valid TIPS n SIPS
References
- Deborah Carpenter, Mountain Properties dba Duces Wild, Salt Lake City, Utah, 801-898-1977, Operations/Scheduling Manager
- Joshua Jones, Flemings Prime Steakhouse, Salt Lake City, Utah, 801-554-8854, Restaurant GM, Beverage Manager, Personal Friend
- Amie Kime, University of Utah, Salt Lake City, Utah, 801-347-0809, Fellow Co-worker/Student/Lab Partner and Personal Friend
- Raymond Kesner, University of Utah, Salt Lake City, Utah, 801-581-7430, Chief executive of Cognitive Research Laboratory, Tenured Professor & Personal Friend
Personal Qualifications
- Confident, considerate, assertive, and self-starting individual.
- Excellent communication and customer service skills.
- Proficient with deductive/inductive reasoning capabilities.
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
Microsoft Teams
Google Workspace (including; docs, Drive, sheets)
Google Analytics
Slack
OneDrive (Dropblox still learning)
Canva
Adobe Photoshop
Evernote
Mailchimp
Zoom
Timeline
Bartender/Manager
Mountain Properties dba Duces Wild
01.2020 - Current
Utilization Review/Intake Coordinator
Select Health Insurance
01.2017 - 01.2020
Escrow Assistant
Meridian Title Company
01.2016 - 12.2016
Specimen Technician
ARUP Laboratories
01.2008 - 12.2016
Loan Liaison
Envision Lending Group
01.2004 - 12.2008
Current and valid TIPS n SIPS
Bachelor of Science - Biology and Chemistry
University of Utah Department of Psychology
Associate degree - Legal Research/Administration
Utah Valley State College
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