Paige Van Baale - Walker
Waterloo,IA
Summary
Versatile manager with a proven track record at Buffalo Wild Wings in resolving customer complaints and leading service teams to exceed business goals. Expert in employee scheduling and fostering effective communication, I've consistently enhanced customer satisfaction and loyalty. Skilled in both task delegation and creating positive work environments, my approach has significantly boosted profitability and team morale.
Overview
2
2
years of professional experience
Work History
Bartender/Manager
Social House
05.2024 - Current
- Fostered strong relationships with regulars through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Service Manager
Buffalo Wild Wings
08.2023 - 04.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
General Manager
The Ultimate Tan
07.2022 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Newton High School
Newton, IA Skills
- Task Delegation
- Employee Scheduling
- Menu development
- Workplace Safety
- Effective Communication
- Precise Organization
Timeline
Bartender/Manager
Social House
05.2024 - Current
Service Manager
Buffalo Wild Wings
08.2023 - 04.2024
General Manager
The Ultimate Tan
07.2022 - 02.2023
High School Diploma -
Newton High School
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