Cheyenne Lee
Frederick,MD
Summary
Dedicated and detail-oriented administrative professional with strong planning and organizational skills. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and internet browsers, ensuring efficiency in daily operations. Competent in providing confidential and professional support to executive teams and board members, while managing correspondence, scheduling, and special projects. Committed to delivering exceptional service while fostering positive relationships with colleagues, vendors, and stakeholders. Eager to contribute to the success of the organization through effective communication, problem-solving, and proactive support.
Overview
8
8
years of professional experience
Work History
Store Associate
Defense Commissary Agency, DECA
Frederick , MD
07.2022 - 06.2024
- Delivered a high level of service to military personnel, veterans, and DOD civilians through attentive listening and effective engagement.
- Resolved customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Conducted comprehensive counts of cash and negotiable instruments to generate detailed accountability reports.
- 24-32 hrs per week
Billing and Enrollment Representative
Humana Military (Tricare East)
San Antonio, TX
01.2021 - 08.2021
- Process Primary Care Managers (PCM) Changes For Active duty Service members, Retirees,The Reserves ,The National Guard and their Beneficiaries to Military Treatment Facilities (MTFs) and civilian providers in the Tricare East Region.
- Performs Enrollment and Billing Duties according to policies of the Military Health Systems while maintaining related documents, updating corresponding records, and responsible for enrollment and billing query. Responsible for addressing broad, complex enrollment and billing issues.
- Understands TRICARE benefits/limitations and The Defense of Health Agency rules and regulations within the Military Treatment Facilities within the East Region.
- Answers questions or contacts MTFs and/or civilian providers to obtain additional information that may be required for Primary care Assignments.
- 50 hrs per week
Key caller
Family Readiness Group
Wahiawa, HI
09.2016 - 07.2018
- Assisting families to cultivate strong, healthy relationships, enhance their resilience in the face of challenges, and develop effective problem-solving skills to navigate life's ups and downs.
- Support military families by offering a range of resources and services, including counseling, food pantries, and temporary household goods
- Utilizes data from various sources including the unit alert roster, first sergeant, FRGDA, and FRG questionnaires to compile a comprehensive unit phone and e-mail list.
- Effectively collaborates with FRG leader and welcome committee chairperson in maintaining up-to-date rosters by promptly incorporating new families.
- Fields calls from key callers with questions or reports of incidents.
- Prepares monthly reports and submits to FRG leader.
- 10-15 hrs per week
Education
Bachelor of Science - Human Services
Purdue University Global
West Lafayette, IN01-2026
Associate of Science - Professional Studies
Purdue University
West Lafayette, IN10-2024
Skills
- Critical Thinking
- Effective Communicator
- Planning and evaluating
- Attention to detail
- Analytical
- Multiculturalism and diversity competence
Accomplishments
- Defense Commissary Agency Certificate of Appreciation award
References
References available upon request.
Timeline
Store Associate
Defense Commissary Agency, DECA
07.2022 - 06.2024
Billing and Enrollment Representative
Humana Military (Tricare East)
01.2021 - 08.2021
Key caller
Family Readiness Group
09.2016 - 07.2018
Bachelor of Science - Human Services
Purdue University Global
Associate of Science - Professional Studies
Purdue University
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